Pearl-Plaza for Airlines & Transport
Elevating the Passenger Experience
From takeoff to touchdown, Pearl-Plaza helps transportation brands collect insights, chart smarter routes, and land better outcomes
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The Transportation Industry Navigates New Customer Expectations
Today’s travelers expect seamless, personalized experiences from booking to baggage claim. But rising operational costs and labor challenges mean transportation leaders need to balance efficient operations with exceptional customer experiences.
Stronger Signals
Richer Insights
Smarter Actions
Pearl-Plaza for Airlines and Transportation
Seamless Experiences from Origin to Destination
Pearl-Plaza’s comprehensive solutions help transportation providers capture real-time feedback, identify improvement opportunities, and take decisive action to enhance the passenger journey
Feedback from Every Channel, in Any Language
Ensure a unified approach to feedback collection, from surveys, calls, chats, social and more. All so you can make informed decisions that enhance both digital interactions and in-person experiences.
Collect the Strongest Signals
Richer Insights for Data-Driven Decision Making
Industry-leading text analytics, impact modeling, and a full suite of custom analyses enable you to understand which factors most influence satisfaction and loyalty.
Gather Actionable InsightsTurn Customer Recovery into Lifetime Loyalty
In the transportation industry, a single negative experience can cost $85,000 in lost lifetime revenue. With real-time alerts and case management tools, staff can identify and address service disruptions immediately.
Take Smarter Actions
AI + Human Intelligence
AI-Powered Insights for Transportation Leaders
Pearl-Plaza’s advanced AI technology helps decode complex passenger feedback at scale, and detect emerging patterns and sentiment shifts.
Detect and Address Operational Issues — Before they Escalate
Pearl-Plaza’s sophisticated text analytics engine processes multilingual passenger feedback to identify emerging trends and sentiment patterns then automatically categorizes by topic, sentiment, and urgency
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Anticipate and Remedy Service Disruptions Proactively
By analyzing historical passenger feedback alongside operational data, Pearl-Plaza’s predictive analytics solutions help transportation companies identify, communicate, and solve delays with AI-driven trend analysis.
Get Full, Immediate Insights into what Customers Say
Generative AI-powered conversation summarization enables transportation clients to analyze 100% of customer interactions, scaling employee coaching conversations and opportunities for CX improvement.
Use Cases
Targeted Transportation Solutions for Every Use Case
Pearl-Plaza’s comprehensive suite of solutions addresses the full spectrum of airline and transportation needs—from optimizing pre-flight booking to enhancing in-journey services and post-travel engagement.
Conversation Analytics for Seamless, Personalized CX
Conversational intelligence transforms every passenger interaction into actionable intelligence for agents and leaders so you can reduce cost to serve and maximize revenue.
Reduce Cost to Serve
Loyalty Program Optimization
Elevate your loyalty program effectiveness by connecting passenger feedback with behavioral data and leverage advanced analytics to identify which loyalty program elements drive the highest satisfaction and retention
Harmonize Employee and Passenger Experience
Create powerful connections between your brand and customers by connecting voice of employee feedback with passenger experience data.
Retain and Grow Your Customers
Predict the Impact of Improvements
Identify drivers of customer experience, and see how proposed improvements translate to CSAT, NPS, Effort—and of course, the bottom line.
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