{"id":17385,"date":"2021-02-25T03:30:23","date_gmt":"2021-02-25T03:30:23","guid":{"rendered":"https:\/\/inmoment.com\/moments\/"},"modified":"2021-08-03T07:10:55","modified_gmt":"2021-08-03T07:10:55","slug":"moments","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-sg\/moments\/","title":{"rendered":"Moments"},"content":{"rendered":"\n
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Having an experience program is one thing. Building a meaningful experience culture and internal advocates is another.<\/h3>\n\n\n
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Employees get excited and motivated by the comments they see; it’s driving a culture of customer focus.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n
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Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n
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Data Socialization<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Create a Culture of Recognition<\/h2>\n\t\t\t\t\n\t\t\t\t

Moments\u2122 empowers you to visualize, socialize, and celebrate exceptional experiences\u2014and the people and teams who make them possible.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Adoption & Accountability<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Drive Behavior Change<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Create a culture of accountability and drive behavior change by highlighting successes and opportunities for all to see.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

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Moments on-the-go<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Experiences in the Palm of Your Hand<\/h2>\n\t\t\t\t\n\t\t\t\t

Moments helps you surface valuable comments in an Instgram-like feed, so your teams have access anywhere they go.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Building a Customer-Centric Culture<\/h2>\n\t\t\t\t\n\t\t\t\t

By socializing staff mentions in positive customer feedback, a leading business services company in the UK has created an enviable culture. Customer comments serve as positive reinforcement for associates while providing targeted coaching opportunities when experiences fall short of expectations.<\/p>\n\n\t\t\t\t\t\t\t\t\tSee More Customer Stories<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Development Workshops<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Engage and Empower Tomorrow's Leaders<\/h2>\n\t\t\t\t\n\t\t\t\t

It\u2019s critical to develop effective leaders at every level of your organization. Our Development Workshops help create self-awareness and operationalize learnings through targeted coaching and action planning sessions that focus on opportunities and roadblocks for each individual. The result? Empowered employees prepared to thoughtfully and effectively drive positive customer experiences.<\/p>\n\n\t\t\t\t\t\t\t\t\tLearn about Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Experience Improvement with Pearl-Plaza<\/h2>\n\t\t\n\t\t
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A Beginner's Guide to Launching a Customer Experience (CX) Program<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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From Cost Centre to Brand Guardian: Rethinking the Contact Centre<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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From Insights to Impact: Understanding \u201cCX Elasticity\u201d to Guide the Executive Agenda<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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