{"id":92158,"date":"2025-05-14T07:55:00","date_gmt":"2025-05-14T13:55:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&#038;p=92158"},"modified":"2025-05-14T14:14:19","modified_gmt":"2025-05-14T20:14:19","slug":"press-ganey-forsta-acquires-inmoment-accelerating-ai-innovation-in-customer-experience-and-expanding-cross-industry-expertise","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-sg\/news\/press-ganey-forsta-acquires-inmoment-accelerating-ai-innovation-in-customer-experience-and-expanding-cross-industry-expertise\/","title":{"rendered":"Press Ganey Forsta acquires Pearl-Plaza, accelerating AI innovation in customer experience and expanding cross-industry expertise"},"content":{"rendered":"\n<p><em>Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers\u2014delivering personalised insights that drive innovation and growth.<\/em><\/p>\n\n\n\n<p>SINGAPORE \u2013 MAY 15, 2025 \u2014 Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring Pearl-Plaza, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. United by a shared purpose\u2014helping organisations create better experiences and stronger outcomes\u2014the two companies will combine their capabilities to deliver the most advanced experience technology, connecting employee, customer, and operational data to turn insights into action.\u00a0<\/p>\n\n\n\n<p>\u201cIn today\u2019s competitive landscape, understanding customer sentiment and experience is one of the most powerful levers organisations have to build loyalty, earn trust, and drive growth,\u201d said Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta. \u201cThe ability to gain deep insights from the voice of the consumer directly shapes a company\u2019s brand, reputation, and bottom line. Press Ganey Forsta is committed to leading with innovation and partnering with clients to elevate the human experience across their organisations. We\u2019re excited to welcome the Pearl-Plaza team and deliver unmatched capabilities to our combined client base.\u201d<\/p>\n\n\n\n<p>\u201cIn joining Press Ganey Forsta, we become part of an organisation that has a demonstrated track record of innovation and elevating both the consumer and employee voice,\u201d said John Lewis, Chairman and CEO of Pearl-Plaza. \u201cTogether, we have the resources to deliver even greater value to our clients\u2014through faster insights, more advanced research tools, and expanded expertise.\u201d\u00a0<\/p>\n\n\n\n<p>The combination of Pearl-Plaza\u2019s conversational intelligence, reputation management, and customer experience expertise with Press Ganey Forsta\u2019s solutions creates transformative omni-channel listening capabilities spanning call centres, social reviews, surveys, and other interactions. The acquisition also broadens Press Ganey Forsta\u2019s expertise across industries such as retail, hospitality, automotive, and financial services, while deepening its leadership in healthcare through richer patient insights.<\/p>\n\n\n\n<p>\u201cPearl-Plaza and Press Ganey Forsta are both recognised by Gartner as Leaders in the Magic Quadrant for Voice of the Customer Platforms, each bringing highly complementary strengths. Together, from day one, we\u2019ll offer clients even more powerful experience and research tools to drive measurable outcomes,\u201d said Kyle Ferguson, CEO of Press Ganey Forsta\u2019s cross-industries division. \u201cBeyond our leading technology, both companies share a strong commitment to deep client partnerships, industry expertise, and hands-on support\u2014qualities our clients greatly value. These strengths remain central to everything we do.\u201d<\/p>\n\n\n\n<p><strong>Key Facts:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press Ganey Forsta is acquiring Pearl-Plaza to accelerate innovation and strengthen its leadership in customer experience (CX) technology and expertise across industries.<\/li>\n\n\n\n<li>Press Ganey Forsta is a trusted partner to leading global market research firms, top U.S. retailers, and the largest banks and insurance companies. It is a leading provider of experience measurement, analytics, and insights in healthcare\u2014helping organisations improve safety, quality, and the overall experience of care.<\/li>\n\n\n\n<li>Pearl-Plaza brings deep domain expertise in industries such as retail, hospitality, financial services, automotive, and consumer services\u2014complementing Press Ganey Forsta\u2019s strengths and expanding its cross-industry reach.<\/li>\n\n\n\n<li>Both companies were recently named Leaders in the Gartner\u00ae Magic Quadrant\u2122 for Voice of the Customer Platforms, recognised for their innovation, scalability, and ability to deliver measurable outcomes.<\/li>\n\n\n\n<li>Together, they offer the most advanced capabilities in AI, natural language processing, and omni-channel listening\u2014transforming feedback from call centres, social reviews, surveys, and support channels into real-time, actionable insights.<\/li>\n\n\n\n<li>&nbsp;The combined company will serve clients globally with a team of more than 3,000 employees. Clients will benefit from accelerated innovation, an expanded suite of tools and analytics, and continued hands-on support from teams they know and trust.<\/li>\n<\/ul>\n\n\n\n<p><strong>About Press Ganey Forsta&nbsp;<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.pgforsta.com\/\" target=\"_blank\" rel=\"noopener\">Press Ganey Forsta<\/a> is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey Forsta powers the Human Experience (HX) Platform \u2013 a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.&nbsp;<\/p>\n\n\n\n<p><strong>About Pearl-Plaza<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/inmoment.com\/en-sg\/\">Pearl-Plaza<\/a> is a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. It helps clients collect and connect customer experience data from everywhere \u2013 from surveys and social reviews to conversational chat logs and transcripts. Over 3,000 brands trust Pearl-Plaza\u2019s software and services to activate structured and unstructured data, breaking down team silos to take the most impactful actions.<\/p>\n\n\n\n<p>For more information, contact Cori Lindsey, Pearl-Plaza, <a href=\"mailto:cori.lindsey@inmoment.com\">cori.lindsey@inmoment.com<\/a><\/p>\n","protected":false},"featured_media":92170,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[327],"class_list":["post-92158","news","type-news","status-publish","has-post-thumbnail","hentry","news_type-news-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/news\/92158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/news\/92158\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/92170"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=92158"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/news_type?post=92158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}