{"id":91917,"date":"2025-03-25T09:07:07","date_gmt":"2025-03-25T15:07:07","guid":{"rendered":"https:\/\/inmoment.com\/contact-centre-leaders\/"},"modified":"2025-06-01T20:16:15","modified_gmt":"2025-06-02T02:16:15","slug":"contact-centre-leaders","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-nz\/contact-centre-leaders\/","title":{"rendered":"Pearl-Plaza for Contact Centre Leaders"},"content":{"rendered":"\n<style>\n.sticky-nav-block .sticky-nav-demo-button span {\ncolor: #fff;\n}\n.wp-block-media-text {\n    max-width: 1200px;\n    margin: 0 auto;\n}\n.bg-great-white-fade {\nbackground: #F6F7F8;\n}\n.great-white-faded {\nbackground-color: rgba(237,240,241,.3);\n}\n.marlin-faded {\nbackground-color: rgba(214,227,252,.3);\n}\n.heading.mb-3 {\n    margin-bottom: 1.75rem;\n}\n.stat-slider-block .slider {\nwidth: 100%;\n}\n.stat-slider-block {background-color: unset!important;}\n.stat-slider-block.bg-dory .slider {\nbackground-color: var(--wp--preset--color--dory);\n}\n.stat-slider-block.bg-ursula .slider {\nbackground-color: var(--wp--preset--color--ursula);\n}\n.tabbed-slider-block-images img {\nobject-fit: contain;\n}\n.ce-tabbed-slider .tabbed-slider-block-nav-item {\ntext-transform: none;\n}\n.stat-slider-block .slider-controls:nth-child(2) {\ndisplay: none;\n}\n@media (max-width:480px) {\nsection.m-wide .container {\npadding-left: 0;\npadding-right: 0;\n}\n}\n<\/style>\n\n\n\n<section id=\"section-block_1bf8f7f0052827425afd7cbc6f504bd2\" class=\"block-section bg-great-white-30  bg-no-repeat bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\"background-image:url(https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/bg-funhouse-Marlin.png); background-blend-mode:normal\">\n\n    <div class=\"py-60px\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns are-vertically-aligned-center items-center mb-0 self-center justify-between mx-auto max-w-[1200px] is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center self-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h5 class=\"wp-block-heading has-marine-color has-text-color has-link-color wp-elements-7dc8abed898b0c34c4b0c1375ee2f48e\">Pearl-Plaza for Contact Centre Leaders<\/h5>\n\n\n\n<h1 class=\"wp-block-heading has-orca-color has-text-color has-link-color wp-elements-20fde2ae41eeac7ea8e25591c8f4cb1d\" style=\"font-size:56px\">Conversational Intelligence &amp; Analytics for Contact Centre Leaders<\/h1>\n\n\n\n<p class=\"has-hammerhead-color has-text-color has-link-color wp-elements-55f751fa7a06b7be68ce4b4cd9d7aab2\" style=\"font-size:24px\">Reduce Costs, Boost Efficiency, and Improve Customer Satisfaction by Understanding Why Customers Contact You<\/p>\n\n\n\n<div class=\"flex flex-col md:flex-row md:items-center gap-3 md:gap-4\">\n                      <a href=\"https:\/\/inmoment.com\/en-nz\/plans-packages\/\" title=\"\" class=\"no-hover text-alabatross border border-alabatross rounded-md border-solid px-20px py-1.5\">\n                        <span class=\"\">View Plans<\/span>\n                                                <span><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M19.97 10H3.97V18C3.97 21 4.97 22 7.97 22H15.97C18.97 22 19.97 21 19.97 18V10Z\" stroke=\"#0057FF\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M21.5 7V8C21.5 9.1 20.97 10 19.5 10H4.5C2.97 10 2.5 9.1 2.5 8V7C2.5 5.9 2.97 5 4.5 5H19.5C20.97 5 21.5 5.9 21.5 7Z\" stroke=\"#0057FF\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M11.64 4.99994H6.12C5.78 4.62994 5.79 4.05994 6.15 3.69994L7.57 2.27994C7.94 1.90994 8.55 1.90994 8.92 2.27994L11.64 4.99994Z\" stroke=\"#0057FF\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M17.87 4.99994H12.35L15.07 2.27994C15.44 1.90994 16.05 1.90994 16.42 2.27994L17.84 3.69994C18.2 4.05994 18.21 4.62994 17.87 4.99994Z\" stroke=\"#0057FF\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<path d=\"M8.94 10V15.14C8.94 15.94 9.82 16.41 10.49 15.98L11.43 15.36C11.77 15.14 12.2 15.14 12.53 15.36L13.42 15.96C14.08 16.4 14.97 15.93 14.97 15.13V10H8.94Z\" stroke=\"#0057FF\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg><\/span>\n                                            <\/a>\n                    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center self-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n\n\t<span class=\"hs-gated-content-reveal-overlay  \"><\/span>\n\t<div class=\"hs-form-sticky-wrap   \">\n\t\t\n\n\t\t<div id=\"hubspot-form-687648b27d162\" class=\"block-hubspot-form hs-form-outer  \" data-chili=\"\" data-form-id=\"cfcd1259-1311-45b4-8f28-f3a9c1c16c91\" >\n\t\t\t\t\t\t\t\t\t<!-- <span class=\"hs-gated-content-reveal-overlay\"><\/span> -->\n\t\t\t\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"hs-form-title   \">Start Improving Contact Centre Performance Today!<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"more-content\">\n\t\t\t\t\t\t<p>&nbsp;<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"skeleton-loader\" id=\"loading-indicator-hubspot-form-687648b27d162\">\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-1\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-2\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-3\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<script>\n\t\t\t\t\thsformEmbedJs.addEventListener('load', function(event_687648b27d162) {\n\n\t\t\t\t\t\tvar gatedContentType = '';\n\t\t\t\t\t\tvar timeoutTime = 0;\n\n\t\t\t\t\t\t\/\/ Set up functions\n\t\t\t\t\t\tfunction onFormReadyFunction($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Hide the loading indicator here if ZIFC not enabled\n\t\t\t\t\t\t\t\tif (document.getElementById('loading-indicator-hubspot-form-687648b27d162'))\n\t\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-687648b27d162').style.display = 'none';\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Gated content known user check\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\t\ttimeoutTime = parseInt(timeoutTime * 1000);\n\n\t\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\t\tdocument.body.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t\tdocument.documentElement.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t}, timeoutTime);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/ inject custom field values into Hubspot hidden input names\n\t\t\t\t\t\t\tvar formIDLastAssetData = formIDLastAssetData || [];\n\t\t\t\t\t\t\tformIDLastAssetData.push({\n\t\t\t\t\t\t\t\tid: 'hubspot-form-687648b27d162',\n\t\t\t\t\t\t\t\tlast_asset: 'Pearl-Plaza Demo Request'\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\tvar input = $form[0].querySelector('input[name=\"last_asset\"]');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/lastAssetInputs.forEach(input => {\n\t\t\t\t\t\t\tif(input.closest('.block-hubspot-form')) {\n\t\t\t\t\t\t\t\tvar formId = input.closest('.block-hubspot-form').id;\n\t\t\t\t\t\t\t\tvar formData = formIDLastAssetData.find(item => item.id === formId);\n\n\t\t\t\t\t\t\t\tif (formData) {\n\t\t\t\t\t\t\t\t\tinput.value = formData.last_asset;\n\t\t\t\t\t\t\t\t\tinput.dispatchEvent(new Event('input', { bubbles: true }));\n\n\t\t\t\t\t\t\t\t\tconsole.log(formData.last_asset);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\/\/});\n\t\t\t\t\t\t\t\/\/ if (document.querySelector('input[name=\"last_asset\"]')) {\n\t\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').value = '<\/\/?php echo $last_asset; ?>';\n\t\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\t\/\/ \t\tbubbles: true\n\t\t\t\t\t\t\t\/\/ \t}));\n\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ After button clicked, but before data is sent\n\t\t\t\t\t\tfunction onBeforeFormSubmitFunction($form) {\n\t\t\t\t\t\t\tconst submitButton = $form.find('input[type=\"submit\"]').get(0);\n\n\t\t\t\t\t\t\tif (submitButton) {\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('submit-loading');\n\t\t\t\t\t\t\t\tsubmitButton.value = \"Loading...\";\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Next few functions fire only if ZI enabled\n\t\t\t\t\t\tfunction onEmailChange($form) {\n\t\t\t\t\t\t\tconst emailInput = document.querySelector('input[name=\"email\"]');\n\n\t\t\t\t\t\t\tif (emailInput && !emailInput.hasListenersAttached) {\n\t\t\t\t\t\t\t\t['input', 'change'].forEach(eventType => {\n\t\t\t\t\t\t\t\t\temailInput.addEventListener(eventType, handleInputChange.bind(null, $form, emailInput));\n\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\temailInput.hasListenersAttached = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction handleInputChange($form, emailInput) {\n\t\t\t\t\t\t\t\/\/console.log('Email input event triggered:', emailInput.value);\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction handleZoomInfoMatch($form, emailInput) {\n\t\t\t\t\t\t\tvalidateEmailWithDelay(emailInput);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction validateEmailWithDelay(emailInput) {\n\t\t\t\t\t\t\tvar form = emailInput.closest('form');\n\t\t\t\t\t\t\tvar submitButton = form.querySelector('input[type=\"submit\"]');\n\n\t\t\t\t\t\t\tfunction disableSubmit() {\n\t\t\t\t\t\t\t\t\/\/console.log('Disable Submit');\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('disabled');\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tfunction enableSubmit() {\n\t\t\t\t\t\t\t\t\/\/console.log('Enable Submit');\n\t\t\t\t\t\t\t\tsubmitButton.classList.remove('disabled');\n\t\t\t\t\t\t\t\tsubmitButton.disabled = false;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\tconst neverBounceStatus = emailInput.getAttribute('data-zi-neverbounce-status');\n\t\t\t\t\t\t\t\t\/\/console.log(neverBounceStatus);\n\n\t\t\t\t\t\t\t\tif (neverBounceStatus === 'valid') {\n\t\t\t\t\t\t\t\t\t\/\/console.log('The email input has data-zi-neverbounce set to valid.');\n\t\t\t\t\t\t\t\t\t\/\/ Handle valid email status if needed\n\t\t\t\t\t\t\t\t} else if (neverBounceStatus === 'invalid') {\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else if (neverBounceStatus === 'disposable') {\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\tenableSubmit();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}, 500);\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\n\t\t\t\t\t\tfunction onFormSubmitFunction($form) {\n\t\t\t\t\t\t\t\/\/console.log('onFormSubmit function');\n\t\t\t\t\t\t\t\/\/ if ($form.attr('id') === 'hsForm_cfcd1259-1311-45b4-8f28-f3a9c1c16c91') {\n\t\t\t\t\t\t\t\/\/ \t\/\/console.log(\"cfcd1259-1311-45b4-8f28-f3a9c1c16c91 form submit function\");\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction onFormSuccessFunction($form, data) {\n\t\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\t\trevealGatedContent();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo' || gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\trevealPopupVideo($form);\n\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\trevealPopupPdf($form);\n\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\trevealFooterPopupVideo()\n\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\trevealInnerGate($form);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/ GTM add event trigger here\n\t\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n\t\t\t\t\t\t\twindow.dataLayer.push({\n\t\t\t\t\t\t\t\t'event': 'form_submit',\n\t\t\t\t\t\t\t\t'lastAsset': 'Pearl-Plaza Demo Request',\n\t\t\t\t\t\t\t\t'formSubmittedPage': window.location.href,\n\t\t\t\t\t\t\t\t'salesforceCampaignID': 'Pearl-Plaza for Contact Centre Leaders',\n\t\t\t\t\t\t\t\t'formType': 'demo',\n\t\t\t\t\t\t\t\t'gatedContentType': gatedContentType\n\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\tlocalStorage.setItem('hasSubmittedForm', 'true');\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealInnerGate($form) {\n\t\t\t\t\t\t\tif($form[0].closest('.block-im-quiz')) {\n\t\t\t\t\t\t\t\t$form[0].closest('.hs-form-sticky-wrap').classList.add('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.im-quiz-finish-screen').classList.remove('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.quiz-inner').classList.remove('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.restart').style.display = 'inline-block';\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealGatedContent() {\n\t\t\t\t\t\t\t\/\/console.log('content has been revealed');\n\t\t\t\t\t\t\tdocument.body.classList.remove('gated-lock-screen');\n\t\t\t\t\t\t\tdocument.documentElement.classList.remove('gated-lock-screen');\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealPopupPdf($form) {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.more-content').classList.add('hidden');\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom .header-cta-button').click();\n\t\t\t\t\t\t\t}, 3000);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealPopupVideo($form) {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.play-btn.modal-trigger.form-to-video').click();\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form-to-video-wrapper').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\t}\n\t\t\t\t\t\tfunction revealFooterPopupVideo() {\n\t\t\t\t\t\t\tdocument.querySelector('.play-btn.modal-trigger.form-to-video.footer-cta').click();\n\t\t\t\t\t\t\tdocument.querySelector('.form-to-video-wrapper.footer-cta').classList.remove('hidden');\n\t\t\t\t\t\t\tdocument.querySelector('.hs-form-title.footer-cta').classList.add('hidden');\n\t\t\t\t\t\t\tdocument.querySelector('.hs-form-sticky-wrap.footer-cta-popup-video .block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\t\tvar submittedMessages = document.querySelectorAll('.submitted-message');\n\t\t\t\t\t\t\tsubmittedMessages.forEach(function(submittedMessage) {\n\t\t\t\t\t\t\t\tsubmittedMessage.classList.add('hidden');\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction gotoScorecard(data) {\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tvar baseURL = '';\n\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\t\t\t\t\t\t\tthankYouURLParams['first_name'] = data.submissionValues.firstname ? data.submissionValues.firstname : '';\n\t\t\t\t\t\t\tthankYouURLParams['last_name'] = data.submissionValues.lastname ? data.submissionValues.lastname : '';\n\t\t\t\t\t\t\tthankYouURLParams['email'] = data.submissionValues.email ? data.submissionValues.email : '';\n\t\t\t\t\t\t\tthankYouURLParams['phone_number'] = data.submissionValues.phone ? data.submissionValues.phone : '5555555555';\n\n\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\n\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}?${queryString}&suppress_fields`;\n\n\t\t\t\t\t\t\twindow.open(finalThankyouURL, '_blank');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Returns the redirect URL needed for the Hubspot form\n\t\t\t\t\t\tfunction generateThankYouURL(customURL, formType, gatedContentType, gatedAsset, $form) {\n\t\t\t\t\t\t\t\/\/ Check if custom Thank You URL is needed\n\t\t\t\t\t\t\tif (!customURL) {\n\t\t\t\t\t\t\t\tvar baseURL =\n\t\t\t\t\t\t\t\t\t'https:\/\/inmoment.com\/en-nz\/thank-you\/?';\n\t\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\n\t\t\t\t\t\t\t\tif (formType === 'gated') {\n\t\t\t\t\t\t\t\t\tif (gatedContentType === 'pdf') {\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'asset';\n\t\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'video') {\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'video';\n\t\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\/\/console.log('gatedAsset -> ', gatedAsset);\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'demo') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'contact') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'event') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'event';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\/\/console.log('thankYouURLParams -> ', thankYouURLParams);\n\t\t\t\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\n\t\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\t\t\t\/\/console.log('queryString -> ', queryString);\n\t\t\t\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\t\t\t\t\/\/console.log('finalThankyouURL -> ', finalThankyouURL);\n\t\t\t\t\t\t\t\treturn finalThankyouURL;\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\/\/console.log('customURL -> ', customURL);\n\t\t\t\t\t\t\t\treturn customURL;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif(document.querySelector('#hubspot-form-687648b27d162')) {\n\t\t\t\t\t\t\t\tvar observer = new IntersectionObserver(function(el) {\n\t\t\t\t\t\t\t\t\tel = el[0] ? el[0] : el;\n\t\t\t\t\t\t\t\t\tif (el.isIntersecting) {\n\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/ Main hubspot code\n\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\tportalId: \"1787915\",\n\t\t\t\t\t\t\tlocale: \"en\",\n\t\t\t\t\t\t\ttarget: \"#hubspot-form-687648b27d162 .form_target\",\n\t\t\t\t\t\t\tcss: '',\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tredirectUrl: generateThankYouURL('',\n\t\t\t\t\t\t\t\t\t'demo', '',\n\t\t\t\t\t\t\t\t\t''),\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tformId: \"cfcd1259-1311-45b4-8f28-f3a9c1c16c91\",\n\t\t\t\t\t\t\tmanuallyBlockedEmailDomain: [\"mailinator.com\",\"mailor.com\",\"yahoi.co.uk\",\"art.suez.edu.eg\",\"eol.com\",\"info.com\",\"weizixu.com\",\"naymedia.com\",\"compny.com\",\"linator.com\",\"edu.com\",\"mailinaor.com\",\"sportrid.comm\",\"tufufacenurimyv.com\",\"eeeqwe2.com\",\"armyspy.com\",\"info.net\",\"hinoon.com\",\"ainator.com\",\"busniess.com\",\"GMAIL1.com\",\"alright.com\",\"example.com\",\"poverts.com\",\"mailt.com\",\"apxby.com\",\"gmail.com\",\"yahoo.com\",\"hotmail.com\",\"live.com\",\"aol.com\",\"outlook.com\",\"qq.com\",\"comcast.com\",\"icloud.com\",\"ctpagent.com\",\"wesolvecx.com\",\"getthematic.com\",\"merkle.com\",\"getlocalmeasure.com\",\"localmeasure.com\",\"asknicely.com\",\"nielseniq.com\",\"momentive.com\",\"reputation.com\",\"zenloop.com\",\"eloquant.com\",\"hellocustomer.com\",\"skeepers.io\",\"yabble.com\",\"resonate.com.au\",\"smg.com\",\"altointelligence.co.uk\",\"altointelligence.com\",\"auracorp.com\",\"bareinternational.com\",\"bestmark.com\",\"blauw.com\",\"clarabridge.com\",\"concentrix.com\",\"concur.com\",\"confirmit.com\",\"copytimize.com\",\"critizr.com\",\"crowdicity.com\",\"customerradar.com\",\"customersat.com\",\"gallup.com\",\"getfeedback.com\",\"gfk.com\",\"globis-consulting.de\",\"glowfeed.com\",\"insync.com.au\",\"intervista.ch\",\"iperceptions.com\",\"jacada.com\",\"ka-brandresearch.com\",\"kantar.com\",\"kantartns.com\",\"kunden-insights.de\",\"link.ch\",\"livinglens.tv\",\"Loyalty360.org\",\"management-consult.de\",\"medallia.com\",\"morpace.com\",\"nice.com\",\"niceincontact.com\",\"op2ma.com.au\",\"opinionlab.com\",\"oracle.com\",\"pangealabs.com\",\"pidas.com\",\"potentiate.com\",\"quadient.com\",\"qualtrics.com\",\"questback.com\",\"rateitapp.com\",\"rateitapp.com.au\",\"responsetek.com\",\"rightnow.com\",\"salesforce.com\",\"sap.com\",\"satmetrix.com\",\"slmedien.de\",\"smg.com\",\"sphanalytics.com\",\"stellarbpo.com\",\"stellarxm.com\",\"strikedeck.com\",\"surveygizmo.com\",\"surveymonkey.com\",\"tele-research.de\",\"themsrgroup.com\",\"tns-global.com\",\"tns-infratest.com\",\"tnsglobal.com\",\"touchpointgroup.com\",\"ttr-group.de\",\"united-research.com\",\"usabilla.com\",\"verint.com\",\"vovici.com\",\"walkerinfo.com\",\"zendesk.com\",\"zingle.com\"],\n\n\t\t\t\t\t\t\t\/\/ Arbitrary in case there are two of same form on page\n\t\t\t\t\t\t\tformInstanceId: \"hubspot-form-687648b27d162\",\n\n\n\n\t\t\t\t\t\t\tonFormReady: function($form) {\n\t\t\t\t\t\t\t\tonFormReadyFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonBeforeFormSubmit: function($form) {\n\t\t\t\t\t\t\t\tonBeforeFormSubmitFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonFormSubmit: function($form) {\n\t\t\t\t\t\t\t\tonFormSubmitFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonFormSubmitted: function($form, data) {\n\t\t\t\t\t\t\t\tonFormSuccessFunction($form, data);\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tsubmitText: \"Schedule your Demo\",\n\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tobserver.unobserve(el.target);\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t}, {\n\t\t\t\t\t\t\t\t\troot: null,\n\t\t\t\t\t\t\t\t\trootMargin: '0px 0px 50% 0px',\n\t\t\t\t\t\t\t\t\tthreshold: 0.1\n\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tvar targetElement = document.querySelector('#hubspot-form-687648b27d162');\n\t\t\t\t\t\t\t\tobserver.observe(targetElement.parentElement);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t}) \/\/ on hs script loaded\n\t\t\t\t<\/script>\n\n\n\t\t\t\t\n\n\t\t\t\t\n\n\n\t\t\t\t\n\t\t\t\t<div class=\"form_target\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_56fdb7ed9acde1cd3506f22809944492\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  my-10px alignfull\"\n    style=\" \">\n\n    <div class=\"pt-50px\">\n\n        <div class=\"container\">\n\n            \n\n<section id=\"section-block_0952770a3c85a766d26aeb1a6a678e39\" class=\" custom-logos-block\">\n\n    <div class=\"py-16\">\n        <div class=\"mx-auto max-w-7xl\">\n            <div class=\"custom-logos-block-grid justify-items-center mx-auto mt-10 max-w-lg grid-cols-4 items-center gap-x-8 gap-y-10 sm:max-w-xl sm:grid-cols-6 sm:gap-x-10 lg:mx-0 lg:max-w-none lg:grid-cols-6\">\n\n\n                                                \n                                    \n                                    \n                 <!-- end of custom logos loop -->\n                        \n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n\n\n<\/section>\n\n\n\n<section id=\"section-block_a528bef349b7e2cc48814395b1ba2d4a\" class=\" our-customers-cards-block\">\n\n    <div class=\"oc-heading\">\n\n        <h2>Our Customers<\/h2>\n\n        <div>\n            <a href=\"https:\/\/inmoment.com\/en-nz\/customer-stories\/\" title=\"\" class=\"card-body-button no-hover cta-button flex flex-row items-center gap-4 px-[32px] lg:px-[9px] xl:px-[32px] py-2 rounded bg-white border font-bold border-current text-tsunami text-base\" style=\" border-color: currentColor; border-style: solid;\" rel=\"noopener\">\n                <span class=\"\">Read All Case Studies<\/span>\n                <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M17.2676 6.63452L12.752 11.1501C12.4199 11.4822 11.9219 11.4822 11.623 11.1501C11.291 10.8513 11.291 10.3533 11.623 10.0212L14.7773 6.86694H1.29688C0.832031 6.86694 0.5 6.53491 0.5 6.07007C0.5 5.63843 0.832031 5.27319 1.29688 5.27319H14.7773L11.623 2.1189C11.291 1.82007 11.291 1.32202 11.623 0.98999C11.9219 0.691162 12.4199 0.691162 12.752 0.98999L17.2676 5.53882C17.5664 5.83765 17.5664 6.33569 17.2676 6.63452Z\" fill=\"#0057FF\"><\/path>\n                <\/svg>\n            <\/a>\n        <\/div>\n    <\/div>\n    \n    <div class=\"oc-cards-container\">\n\n    \n        <div class=\"oc-card h-full\">\n            <div class=\"oc-card-header\" style=\"background-color: #0058FF;\">\n                                                    <h4 class=\"oc-card-title color-albatross\">Leading Telecommunications Provider Sees 20% Decrease in Average Handling Time<\/h4>\n                            <\/div>\n            <div class=\"oc-card-body\">\n                                    <ul>\n<li>20% improvement in call handling times<\/li>\n<li>25% increase in first-call resolution rates<\/li>\n<li>15% increase in Customer Satisfaction<\/li>\n<\/ul>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n                                                    <a href=\"https:\/\/inmoment.com\/en-nz\/customer-stories\/transforming-telco-leveraging-conversational-intelligence-to-deliver-exceptional-customer-experiences\/\" title=\"\" class=\"card-body-button no-hover cta-button flex flex-row items-center gap-4 px-[32px] lg:px-[9px] xl:px-[32px] py-2 rounded bg-white border font-bold border-current text-tsunami text-base\" style=\" border-color: currentColor; border-style: solid;\" rel=\"noopener\">\n                        <span class=\"\">Read Customer Story<\/span>\n                        <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M17.2676 6.63452L12.752 11.1501C12.4199 11.4822 11.9219 11.4822 11.623 11.1501C11.291 10.8513 11.291 10.3533 11.623 10.0212L14.7773 6.86694H1.29688C0.832031 6.86694 0.5 6.53491 0.5 6.07007C0.5 5.63843 0.832031 5.27319 1.29688 5.27319H14.7773L11.623 2.1189C11.291 1.82007 11.291 1.32202 11.623 0.98999C11.9219 0.691162 12.4199 0.691162 12.752 0.98999L17.2676 5.53882C17.5664 5.83765 17.5664 6.33569 17.2676 6.63452Z\" fill=\"#0057FF\"><\/path>\n                        <\/svg>\n                    <\/a>\n                            <\/div>\n        <\/div>\n\n\t\n        <div class=\"oc-card h-full\">\n            <div class=\"oc-card-header\" style=\"background-color: #003CB3;\">\n                                                    <h4 class=\"oc-card-title color-albatross\">Fortune 100 Global Retailer Harnesses 35M Interaction Records<\/h4>\n                            <\/div>\n            <div class=\"oc-card-body\">\n                                    <ul>\n<li>40+ data sources from calls to social to post-call surveys<\/li>\n<li>35M annual customer responses from every channel<\/li>\n<li>67% increase in Customer Satisfaction<\/li>\n<\/ul>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n                                            <\/div>\n        <\/div>\n\n\t\n        <div class=\"oc-card h-full\">\n            <div class=\"oc-card-header\" style=\"background-color: #001D30;\">\n                                                    <h4 class=\"oc-card-title color-albatross\">Business and Consumer Services Firm Increases First Call Resolution by 7%<\/h4>\n                            <\/div>\n            <div class=\"oc-card-body\">\n                                    <ul>\n<li>+400% increase in feedback engagement<\/li>\n<li>+7% improvement to first call resolution rate<\/li>\n<li>5-8 seconds saved per call across 12 contact centres<\/li>\n<\/ul>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n                                            <\/div>\n        <\/div>\n\n\t <!-- end of our customers cards loop -->\n\n<\/section>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_3dc357a5d08c9cfbb74c7d15baca8a1e\" class=\"block-section bg-great-white-30   bg-cover bg-center bg-no-repeat  my-50px alignfull\"\n    style=\" \">\n\n    <div class=\"py-50px\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns justify-center mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:800px\">\n<h3 class=\"wp-block-heading has-text-align-center\" style=\"font-size:40px\">Maximise ROI by Unlocking Actionable Insights from Every Caller Interaction<\/h3>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\">With Pearl-Plaza\u2019s <a href=\"https:\/\/inmoment.com\/en-nz\/conversation-analytics-software\/\">Conversational Intelligence solution<\/a>, you can equip your agents and service representatives with the tools they need to better understand\u2014and serve\u2014your customers.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns justify-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1200px\">\n<section id=\"section-block_30bb1a2475a4a8af37cff2a3d8fdaf48\" class=\" cx-cards-block\">\n    \n    <div class=\"cx-cards-container\">\n\n    \n        <div class=\"cx-card\">\n            <div class=\"cx-card-header\">\n                                    <div class=\"cx-logo\"><svg width=\"36\" height=\"37\" viewBox=\"0 0 36 37\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<rect y=\"0.5\" width=\"36\" height=\"36\" rx=\"18\" fill=\"#6BC89B\" \/>\r\n<path d=\"M18 10.125C18.2656 10.125 18.5312 10.3906 18.5312 10.6562V26.5938C18.5312 26.8926 18.2656 27.125 18 27.125C17.7012 27.125 17.4688 26.8926 17.4688 26.5938V10.6562C17.4688 10.3906 17.7012 10.125 18 10.125ZM24.375 12.25C24.6406 12.25 24.9062 12.5156 24.9062 12.7812V24.4688C24.9062 24.7676 24.6406 25 24.375 25C24.0762 25 23.8438 24.7676 23.8438 24.4688V12.7812C23.8438 12.5156 24.0762 12.25 24.375 12.25ZM14.8125 13.3125C15.0781 13.3125 15.3438 13.5781 15.3438 13.8438V23.4062C15.3438 23.7051 15.0781 23.9375 14.8125 23.9375C14.5137 23.9375 14.2812 23.7051 14.2812 23.4062V13.8438C14.2812 13.5781 14.5137 13.3125 14.8125 13.3125ZM21.1875 14.375C21.4531 14.375 21.7188 14.6406 21.7188 14.9062V22.3438C21.7188 22.6426 21.4531 22.875 21.1875 22.875C20.8887 22.875 20.6562 22.6426 20.6562 22.3438V14.9062C20.6562 14.6406 20.8887 14.375 21.1875 14.375ZM11.625 16.5C11.8906 16.5 12.1562 16.7656 12.1562 17.0312V20.2188C12.1562 20.5176 11.8906 20.75 11.625 20.75C11.3262 20.75 11.0938 20.5176 11.0938 20.2188V17.0312C11.0938 16.7656 11.3262 16.5 11.625 16.5ZM8.4375 17.5625C8.70312 17.5625 8.96875 17.8281 8.96875 18.0938V19.1562C8.96875 19.4551 8.70312 19.6875 8.4375 19.6875C8.13867 19.6875 7.90625 19.4551 7.90625 19.1562V18.0938C7.90625 17.8281 8.13867 17.5625 8.4375 17.5625ZM27.5625 17.5625C27.8281 17.5625 28.0938 17.8281 28.0938 18.0938V19.1562C28.0938 19.4551 27.8281 19.6875 27.5625 19.6875C27.2637 19.6875 27.0312 19.4551 27.0312 19.1562V18.0938C27.0312 17.8281 27.2637 17.5625 27.5625 17.5625Z\" fill=\"white\" \/>\r\n<\/svg>\r\n<\/div>\n                                                    <h3 class=\"cx-card-title \">Stronger Signals<\/h3>\n                            <\/div>\n            <hr>\n            <div class=\"cx-card-body\">\n                                    <div class=\"items\">\n                    \n                    \n                        <div class=\"item border-guppy\" style=\"border: 1px solid #6BC89B;\">Calls &amp; Audio Files<\/div>\n                        \n                    \n                        <div class=\"item border-guppy\" style=\"border: 1px solid #6BC89B;\">Chat Logs &amp; Emails<\/div>\n                        \n                    \n                        <div class=\"item border-guppy\" style=\"border: 1px solid #6BC89B;\">Post-call Surveys<\/div>\n                        \n                    \n                        <div class=\"item border-guppy\" style=\"border: 1px solid #6BC89B;\">Social Media, Ratings and Reviews<\/div>\n                        \n                    \n                        <div class=\"item border-guppy\" style=\"border: 1px solid #6BC89B;\">Complaints &amp; Feedback Forms<\/div>\n                        \n                     <!-- end of customer experience cards items loop -->\n                        \n                    <\/div>\n                            \n            <\/div>\n        <\/div>\n\n\t\n        <div class=\"cx-card\">\n            <div class=\"cx-card-header\">\n                                    <div class=\"cx-logo\"><svg width=\"37\" height=\"37\" viewBox=\"0 0 37 37\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<rect x=\"0.333374\" y=\"0.5\" width=\"36\" height=\"36\" rx=\"18\" fill=\"#FCD757\" \/>\r\n<path d=\"M22.2513 18.7246C22.7826 17.9277 23.1146 16.998 23.1146 15.9688C23.1146 13.3457 20.9564 11.1875 18.3334 11.1875C15.6771 11.1875 13.5521 13.3457 13.5521 15.9688C13.5521 16.998 13.851 17.9277 14.3822 18.7246C14.515 18.8906 14.681 19.123 14.847 19.3555C15.2787 19.9199 15.7435 20.584 16.1088 21.248C16.4076 21.7793 16.5736 22.3438 16.64 22.9082H15.5775C15.4779 22.5098 15.3783 22.1113 15.1791 21.7461C14.847 21.1484 14.4486 20.584 14.017 20.0195C13.851 19.7871 13.6849 19.5547 13.5189 19.3223C12.8549 18.3594 12.4896 17.2305 12.4896 15.9688C12.4896 12.748 15.0795 10.125 18.3334 10.125C21.5541 10.125 24.1771 12.748 24.1771 15.9688C24.1771 17.2305 23.7787 18.3594 23.1146 19.3223C22.9486 19.5547 22.7826 19.7871 22.6166 20.0195C22.1849 20.584 21.7865 21.1484 21.4545 21.7461C21.2552 22.1113 21.1556 22.4766 21.056 22.875H19.9935C20.0931 22.3438 20.226 21.7793 20.5248 21.248C20.89 20.584 21.3881 19.9199 21.7865 19.3223C21.9525 19.123 22.1185 18.8906 22.2513 18.6914V18.7246ZM18.3334 13.3125C16.8392 13.3125 15.6771 14.5078 15.6771 15.9688C15.6771 16.2676 15.4115 16.5 15.1459 16.5C14.847 16.5 14.6146 16.2676 14.6146 15.9688C14.6146 13.9434 16.2748 12.25 18.3334 12.25C18.599 12.25 18.8646 12.5156 18.8646 12.7812C18.8646 13.0801 18.599 13.3125 18.3334 13.3125ZM16.806 25C17.0385 25.6309 17.6361 26.0625 18.3334 26.0625C18.9974 26.0625 19.5951 25.6309 19.8275 25H16.806ZM15.6771 24.4688V24.3027C15.6771 24.1035 15.8099 23.9375 16.0092 23.9375H20.6244C20.8236 23.9375 20.9896 24.1035 20.9896 24.3027V24.4688C20.9896 25.9629 19.7943 27.125 18.3334 27.125C16.8392 27.125 15.6771 25.9629 15.6771 24.4688Z\" fill=\"white\" \/>\r\n<\/svg>\r\n<\/div>\n                                                    <h3 class=\"cx-card-title \">Richer Insights<\/h3>\n                            <\/div>\n            <hr>\n            <div class=\"cx-card-body\">\n                                    <div class=\"items\">\n                    \n                    \n                        <div class=\"item border-yellowfin\" style=\"border: 1px solid #FCD757;\">Understand Call Reasons &amp; Trends<\/div>\n                        \n                    \n                        <div class=\"item border-yellowfin\" style=\"border: 1px solid #FCD757;\">Insights for Agent Self-Coaching<\/div>\n                        \n                    \n                        <div class=\"item border-yellowfin\" style=\"border: 1px solid #FCD757;\">Simulate the ROI of Initiatives<\/div>\n                        \n                    \n                        <div class=\"item border-yellowfin\" style=\"border: 1px solid #FCD757;\">Speaker-specific Insights<\/div>\n                        \n                    \n                        <div class=\"item border-yellowfin\" style=\"border: 1px solid #FCD757;\">AI Summarisation &amp; Suggestions<\/div>\n                        \n                     <!-- end of customer experience cards items loop -->\n                        \n                    <\/div>\n                            \n            <\/div>\n        <\/div>\n\n\t\n        <div class=\"cx-card\">\n            <div class=\"cx-card-header\">\n                                    <div class=\"cx-logo\"><svg width=\"37\" height=\"37\" viewBox=\"0 0 37 37\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<rect x=\"0.666626\" y=\"0.5\" width=\"36\" height=\"36\" rx=\"18\" fill=\"#003CB3\" \/>\r\n<path d=\"M21.3893 10.3574C21.5553 10.2246 21.7545 10.125 21.9537 10.125C22.5182 10.125 22.9166 10.7227 22.7174 11.2539L20.4596 17.5625H24.1451C24.61 17.5625 25.0416 17.9941 25.0416 18.459C25.0416 18.7246 24.9088 18.9902 24.7096 19.1562L15.9108 26.9258C15.7448 27.0586 15.5455 27.125 15.3463 27.125C14.7819 27.125 14.3834 26.5605 14.5826 26.0293L16.8405 19.6875H13.1217C12.6569 19.6875 12.2916 19.3223 12.2916 18.8574C12.2916 18.5918 12.3912 18.3594 12.5573 18.1934L21.3893 10.3574ZM21.4225 11.752L13.6862 18.625H17.6041C17.7701 18.625 17.9362 18.7246 18.0358 18.8574C18.1354 19.0234 18.1354 19.1895 18.1022 19.3555L15.8776 25.5312L23.6803 18.625H19.7291C19.5299 18.625 19.3639 18.5586 19.2643 18.4258C19.1647 18.2598 19.1647 18.0938 19.1979 17.9277L21.4225 11.752Z\" fill=\"white\" \/>\r\n<\/svg>\r\n<\/div>\n                                                    <h3 class=\"cx-card-title \">Smarter Actions<\/h3>\n                            <\/div>\n            <hr>\n            <div class=\"cx-card-body\">\n                                    <div class=\"items\">\n                    \n                    \n                        <div class=\"item border-dory\" style=\"border: 1px solid #003CB3;\">Decrease Average Handle Time<\/div>\n                        \n                    \n                        <div class=\"item border-dory\" style=\"border: 1px solid #003CB3;\">Increase First Call Resolution<\/div>\n                        \n                    \n                        <div class=\"item border-dory\" style=\"border: 1px solid #003CB3;\">Reduce Total Call Volume<\/div>\n                        \n                    \n                        <div class=\"item border-dory\" style=\"border: 1px solid #003CB3;\">Grow Share of Wallet <\/div>\n                        \n                    \n                        <div class=\"item border-dory\" style=\"border: 1px solid #003CB3;\">Efficient Quality Assurance<\/div>\n                        \n                     <!-- end of customer experience cards items loop -->\n                        \n                    <\/div>\n                            \n            <\/div>\n        <\/div>\n\n\t <!-- end of customer experience cards loop -->\n\n<\/section>\n<\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_d2daebca94d0a8ed276f581dc9691f49\" class=\"block-section overflow-hidden fontend-hidden md:block bg-albatross   bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\" \">\n\n    <div class=\"pt-20 pb-0\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns my-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<div id=\"reprise-demo-inner\" class=\"relative mb-24\">\n\t\n\t<img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" class=\"absolute w-auto h-full z-10 iframe-grid\" src=\"\/wp-content\/uploads\/2024\/09\/iframe-grid.png\" alt=\"\">\n\t<img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" class=\"absolute w-auto h-full z-10 iframe-grid\" src=\"\/wp-content\/uploads\/2024\/09\/iframe-grid.png\" alt=\"\">\n\t\n\t<div class=\"p-4 rounded-xl shadow-xl relative z-30 bg-albatross\">\n\n\t\t<a class=\"relative block no-hover\" href=\"https:\/\/app.getreprise.com\/launch\/Q6oO1Z6\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t<img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" class=\" object-cover rounded-xl relative w-full h-full\" loading=\"lazy\" width=\"1533\" height=\"1060\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/Reprise-Screenshot-for-CC-Leaders-Page.png\" alt=\"\" title=\"Reprise-Screenshot-for-CC-Leaders-Page.png\" \/>\n<div class=\"absolute bg-dory\/100 inset-0 opacity-75\" style=\"\n    background-color:#0a1234;\n\"><\/div>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex st-centered absolute mx-auto\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><span class=\"wp-block-button__link has-albatross-color has-tsunami-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:4px\"><strong>Start a Self-Guided Tour&nbsp;&nbsp;<\/strong> <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M16.7676 6.68945L12.252 11.2051C11.9199 11.5371 11.4219 11.5371 11.123 11.2051C10.791 10.9062 10.791 10.4082 11.123 10.0762L14.2773 6.92188H0.796875C0.332031 6.92188 0 6.58984 0 6.125C0 5.69336 0.332031 5.32812 0.796875 5.32812H14.2773L11.123 2.17383C10.791 1.875 10.791 1.37695 11.123 1.04492C11.4219 0.746094 11.9199 0.746094 12.252 1.04492L16.7676 5.59375C17.0664 5.89258 17.0664 6.39062 16.7676 6.68945Z\" fill=\"white\"><\/path> <\/svg><\/span><\/div>\n<\/div>\n\t\t<\/a>\n\t\t\n\t<\/div>\n<\/div>\n<style>\n\t.iframe-grid {\n\t\ttop: 50%;\n\t\tleft: 0%;\n\t\ttransform: translate(-50%, -50%);\n\t\twidth: auto;\n\t\theight: auto;\n\t}\n\t.iframe-grid:nth-child(2) {\n\t\tleft: 100%;\n\t\ttransform: translate(-50%, -50%);\n\t}\n\t\n\t@media screen and (max-width: 1126px) {\n\t\t\t#reprise-demo {\n\t\t\tdisplay: none;\n\t\t}\n\t}\n\t.shadow-xl {\n\t\tbox-shadow: 0px 16px 40px 0px #00000026;\n\t}\n.st-centered {\ntop: 50%;\nleft: 50%;\ntransform: translate(-50%,-50%);\n}\n<\/style>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"block_6e81ad8b3f3f1bf8fbfa94df701cff4d\"\n\tclass=\"sticky-nav-block hidden md:block sticky top-[calc(var(--total-header-height)+20px)] shadow-custom z-50 bg-white\/30 rounded-[12px] max-w-[920px] -mx-4 md:mx-auto py-3 px-3 backdrop-blur-md   sticky-nav-block bg-transparent \"\n\tstyle=\" \">\n\t<div class=\"flex flex-col justify-between gap-4 max-w-screen-xl mx-auto\"><div class=\"flex justify-between gap-4\"><div class=\"flex-1 flex items-stretch justify-between gap-4\"><div class=\"nav-item flex-1 relative group\">\n\t\t\t\t\t<span class=\"nav-bg absolute inset-0 bg-transparent group-hover:bg-orca\/10 transition-all duration-500 group-hover:blur-sm group-hover:translate-y-[4px] blur-none\"><\/span>\n\t\t\t\t\t\t<a href=\"#Conversational-Intelligence\" class=\"flex flex-col justify-center h-full relative no-hover capitalize scrollto  text-center px-2 md:px-4 py-2 text-orca text-[14px] lg:text-[15px] font-semibold rounded-[4px] bg-albatross hover:shadow-md transition-[color,box-shadow]\">\n\t\t\t\t\t\t\t<span class=\"text-orca block leading-[105%]\">\n\t\t\t\t\t\t\t\tConversational Intelligence\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t<\/div><div class=\"nav-item flex-1 relative group\">\n\t\t\t\t\t<span class=\"nav-bg absolute inset-0 bg-transparent group-hover:bg-orca\/10 transition-all duration-500 group-hover:blur-sm group-hover:translate-y-[4px] blur-none\"><\/span>\n\t\t\t\t\t\t<a href=\"#AI-+-Humans\" class=\"flex flex-col justify-center h-full relative no-hover capitalize scrollto  text-center px-2 md:px-4 py-2 text-orca text-[14px] lg:text-[15px] font-semibold rounded-[4px] bg-albatross hover:shadow-md transition-[color,box-shadow]\">\n\t\t\t\t\t\t\t<span class=\"text-orca block leading-[105%]\">\n\t\t\t\t\t\t\t\tAI + Humans\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t<\/div><div class=\"nav-item flex-1 relative group\">\n\t\t\t\t\t<span class=\"nav-bg absolute inset-0 bg-transparent group-hover:bg-orca\/10 transition-all duration-500 group-hover:blur-sm group-hover:translate-y-[4px] blur-none\"><\/span>\n\t\t\t\t\t\t<a href=\"#Common-Use-Cases\" class=\"flex flex-col justify-center h-full relative no-hover capitalize scrollto  text-center px-2 md:px-4 py-2 text-orca text-[14px] lg:text-[15px] font-semibold rounded-[4px] bg-albatross hover:shadow-md transition-[color,box-shadow]\">\n\t\t\t\t\t\t\t<span class=\"text-orca block leading-[105%]\">\n\t\t\t\t\t\t\t\tCommon Use Cases\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t<\/div><\/div><\/div><\/div><\/section>\n\n<script>\n\tfunction offset(el) {\n\t\tvar rect = el.getBoundingClientRect(),\n\t\t\tscrollLeft = window.pageXOffset || document.documentElement.scrollLeft,\n\t\t\tscrollTop = window.pageYOffset || document.documentElement.scrollTop;\n\t\treturn {\n\t\t\ttop: rect.top + scrollTop,\n\t\t\tleft: rect.left + scrollLeft\n\t\t}\n\t}\n\n\t\/\/ example use\n\tvar div = document.querySelector('div');\n\tvar divOffset = offset(div);\n\tconsole.log(divOffset.left, divOffset.top);\n\n\twindow.addEventListener('click', function(scr) {\n\t\tif (scr.target.classList.contains('scrollto') || scr.target.parentElement.classList.contains('scrollto')) {\n\t\t\tscr.preventDefault();\n\t\t\tvar href = null;\n\t\t\tvar stateObj = {\n\t\t\t\tfoo: \"bar\"\n\t\t\t};\n\n\t\t\thref = scr.target.getAttribute('href');\n\t\t\tif (!href)\n\t\t\t\thref = scr.target.parentElement.getAttribute('href');\n\n\t\t\tif (!href)\n\t\t\t\treturn;\n\n\t\t\thistory.replaceState(stateObj, '', href);\n\t\t\thref = href.replace('#', '');\n\t\t\thref = document.getElementById(href);\n\n\t\t\tvar divOffset = offset(href);\n\t\t\twindow.scrollTo({\n\t\t\t\ttop: divOffset.top - 150,\n\t\t\t\tbehavior: 'smooth'\n\t\t\t});\n\n\n\t\t}\n\t});\n<\/script>\n\n<style>\n\t\/* Optional: Add a smooth transition for the highlight effect *\/\n\t.nav-item a {\n\t\ttransition: background-color 0.3s, color 0.3s, box-shadow 0.3s;\n\t}\n\n\t.shadow-custom {\n\t\tbox-shadow: 0 12px 40px 0 rgba(0, 0, 0, 0.1);\n\t}\n<\/style>\n\n\n<section id=\"Conversational-Intelligence\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\" \">\n\n    <div class=\"pt-50px\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns justify-center mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:800px\">\n<h5 class=\"wp-block-heading has-text-align-center has-dory-color has-text-color has-link-color wp-elements-9e4b2ca0070059fde85bd1359bc64607\">Conversational Intelligence<\/h5>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:40px\">Turn Your Contact Centre Into a Profit Centre<\/h2>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\">Customers reach out because they value your brand. The right technology helps you listen, respond, and turn interactions into growth opportunities.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Connect Your Teams to Multichannel Customer Conversations<\/h2>\n\n\n\n<p>Get all the context leading to high call volumes. Gather customer signals beyond post-call surveys and  understand call transcripts, chat logs, IVR data, and agent case notes in one unified platform. <\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"600\" height=\"600\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/cc-stronger-contact-center.svg\" alt=\"\" class=\"wp-image-89623 size-full\"\/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile pt-20\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"614\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x-1024x614.png\" alt=\"\" class=\"wp-image-89824 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x-1024x614.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x-300x180.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x-768x461.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x-1536x922.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x-1800x1080.png 1800w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Whisper-Transcription-Tuning@2x.png 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Transcribe and Discover Hidden Insights in Your Audio Files<\/h2>\n\n\n\n<p>We know audio files have been tough (and expensive!) to turn into meaningful insight. Pearl-Plaza transcribes, parses, and applies natural language processing to make sense of every interaction\u2014with higher accuracy, and a lower cost than your current solution.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Receive Automated Insights to Prioritise Improvements<\/h2>\n\n\n\n<p>Bolstered by leading NLP and AI, uncover deeper meaning from your unstructured data. Identify entities, themes, brand topics, intent, effort, emotion, language, and more\u2014so you can track emerging issues, trending conversations, and contact centre performance in seconds.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-1024x1024.png\" alt=\"Smart Summary in Pearl-Plaza's platform that summarizes large volumes of customer feedback.\" class=\"wp-image-86012 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-1536x1536.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-2048x2048.png 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Summary-1080x1080.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile pt-20\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1-1024x1024.png\" alt=\"\" class=\"wp-image-87770 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1-1080x1080.png 1080w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/01\/Generate-Conversation-Summary@2x-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Less Admin and Note Taking. More Action and Resolution.<\/h2>\n\n\n\n<p>Reduce Average Handle Time and Boost First Call Resolution&nbsp;with AI-generated insights that save agents a <em>third<\/em> of their day by automating call notes, and identifying opportunities to speed up call time and resolve issues the first time.<br><\/p>\n<\/div><\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"AI-+-Humans\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\" \">\n\n    <div class=\"pt-50px\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns justify-center mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:800px\">\n<h5 class=\"wp-block-heading has-text-align-center has-dory-color has-text-color has-link-color wp-elements-0a7f6a07469efa00ddf8b5140606e494\">It&#8217;s Not AI <em>or<\/em> Humans, it&#8217;s AI <em>for <\/em>Humans<\/h5>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:40px\">Award-winning AI, Fine-tuned by Human Expertise<\/h2>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\">With Pearl-Plaza, you get more than a best-in-class platform and market-leading unstructured analytics abilities; you also get access to CX services, such as market research projects, executive-level insights, and recommendations based on your business objectives.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">AI You Can Trust, and Explain<\/h2>\n\n\n\n<p>You\u2019ve heard all the AI promises. We believe AI needs to be grounded in precise NLP to not just explain data, but also predict and validate insights.<br><\/p>\n\n\n\n<a class=\" color-tsunami cta button\" href=\"https:\/\/inmoment.com\/en-nz\/conversation-analytics-software\/\"><span>Get a Complete, Integrated View of CX<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"452\" height=\"452\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/AI_Summary_Transcription.png\" alt=\"\" class=\"wp-image-86581 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/AI_Summary_Transcription.png 452w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/AI_Summary_Transcription-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/AI_Summary_Transcription-150x150.png 150w\" sizes=\"auto, (max-width: 452px) 100vw, 452px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile pt-20\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"862\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/ai-text-analytics-expert-1024x862.png\" alt=\"\" class=\"wp-image-78508 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/ai-text-analytics-expert-1024x862.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/ai-text-analytics-expert-300x253.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/ai-text-analytics-expert-768x647.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/ai-text-analytics-expert.png 1254w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Tailored AI &amp; Natural Language Processing For Your Brand<\/h2>\n\n\n\n<p>We have 100s of models for you to choose from out-of-the-box, but we never stop at the industry standard. Our experts work with you to make sure your AI and NLP models are the most accurate, reliable, and explainable for your business.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Strategic Services To Help You Evolve Your<\/h2>\n\n\n\n<p>With robust professional services Pearl-Plaza equips contact centre leaders with the intelligence needed to confidently make decisions that align with business goals and customer needs.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"768\" height=\"769\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/cc-high-impact-768x769-1.png\" alt=\"\" class=\"wp-image-89684 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/cc-high-impact-768x769-1.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/cc-high-impact-768x769-1-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/cc-high-impact-768x769-1-150x150.png 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<section id=\"block-1a7efbb3e481114bb8dd2fb6b5db7b72\" class=\"content-block emphasis-text-block alignwide alignfull has-background image-as-background background-position-left-top background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/bg-funhouse-Marlin.png)\">\n\t\t<div class=\"container\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"heading-color-orca\">\n\n\t\t\t\t\tWe Love Conversations. Let&#039;s Talk About Improving Contact Centre Performance!\n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"color-orca\"><p>&nbsp;<\/p>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed;bottom: 10px;right: 20px;z-index: 2147483647\"><\/div>\n<\/div>\n<\/div>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<a class=\"button ghost link-color-orca\" href=\"\/en-nz\/demo-contact-center-intelligence\/\"><span>Schedule a Demo<\/span><\/a>\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n\n<section id=\"Common-Use-Cases\" class=\"block-section bg-great-white-30   bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\" \">\n\n    <div class=\"py-50px\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns justify-center mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column mx-auto is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:800px\">\n<h5 class=\"wp-block-heading has-text-align-center has-dory-color has-text-color has-link-color wp-elements-7539a0cbf573188a3515c1bbc61679fe\">Use Cases<\/h5>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:40px\">Transform Every Conversation into a Catalyst for Customer and Agent Loyalty<\/h2>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:28px\">Leveraging the power of advanced NLP and AI, gain actionable insights from analysing entities, themes, and brand topics. With unified cross-channel reporting, we highlight common themes and recurring issues <em>for you<\/em> so you can prioritise actions where they\u2019ll have the most impact.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Empower Agents and Reduce Turnover<\/h2>\n\n\n\n<p>Break down each conversation into speakers to see what makes a customer tick, and how to improve service delivery, all at the click of a button\u2014so you can launch initiatives that keep your top-performing agents engaged and happy.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1060\" height=\"536\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/ea-transform.svg\" alt=\"\" class=\"wp-image-68719 size-full\"\/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile pt-20\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1000\" height=\"600\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/CO-10352-Set-and-Track-Performance-Against-Goals.png\" alt=\"\" class=\"wp-image-89830 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/CO-10352-Set-and-Track-Performance-Against-Goals.png 1000w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/CO-10352-Set-and-Track-Performance-Against-Goals-300x180.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/CO-10352-Set-and-Track-Performance-Against-Goals-768x461.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Reduce Agent Training Time<\/h2>\n\n\n\n<p>Scorecards and AI-generated snapshot reports give agents the ability to self coach, make immediate adjustments, and reduce training team and resourcing needs.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Preempt Call Volume Increases<\/h2>\n\n\n\n<p>Nip volume spikes in the bud by gaining a holistic view of customer issues from every channel, and share insights with your counterparts in product, marketing, services and more. <\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"601\" height=\"601\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/Contact-center-agent-and-manager-dashboards.png\" alt=\"Dashboards for a contact center agent and contact center manager.\" class=\"wp-image-81959 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/Contact-center-agent-and-manager-dashboards.png 601w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/Contact-center-agent-and-manager-dashboards-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/Contact-center-agent-and-manager-dashboards-150x150.png 150w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile pt-20\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning-1024x1024.png\" alt=\"Smart employee action planning in Pearl-Plaza's XI Platform.\" class=\"wp-image-86024 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning-768x769.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning-1079x1080.png 1079w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Smart-Action-Planning.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Automate Quality Assurance at Scale<\/h2>\n\n\n\n<p>Stop manually reviewing every single call. With Pearl-Plaza, Quality Assurance can be automated at the individual call or aggregate level so you can focus on solving quality issues, and not searching for them.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile pt-20\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Predict the Impact of Improvements<\/h2>\n\n\n\n<p>Identify drivers of customer experience, and see how proposed improvements translate to <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/csat-customer-satisfaction\/\">CSAT<\/a>, <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/what-is-nps\/\">NPS<\/a>, <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/customer-effort-score\/\">Effort<\/a>\u2014and of course, the bottom line.&nbsp;<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"600\" height=\"601\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/ce-predict-impact.svg\" alt=\"\" class=\"wp-image-69591 size-full\"\/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile pt-20\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"600\" height=\"601\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/ai-predict-business-results-full-width.png\" alt=\"\" class=\"wp-image-62993 size-full\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/ai-predict-business-results-full-width.png 600w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/ai-predict-business-results-full-width-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/ai-predict-business-results-full-width-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Supercharge Sales Campaigns<\/h2>\n\n\n\n<p>Give your service and sales representatives the intelligence needed to convert campaigns into revenue, making your call center more profitable.<\/p>\n<\/div><\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<section id=\"block-6a7d77c4e720865d4d82ba29439066ac\" class=\"post-cards-block alignfull alignwide max-w-7xl mx-auto my-20 left-0 w-full no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Related Resources<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-nz\/resource\/beyond-call-monitoring\/\">Elevating Employee Performance with Conversational 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