{"id":53318,"date":"2021-06-21T22:15:11","date_gmt":"2021-06-21T22:15:11","guid":{"rendered":"https:\/\/inmoment.com\/integrations\/zendesk\/"},"modified":"2023-03-29T06:53:26","modified_gmt":"2023-03-29T06:53:26","slug":"zendesk","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-nz\/integrations\/zendesk\/","title":{"rendered":"Zendesk"},"content":{"rendered":"<section id=\"block-37a471f0124f1a54f4370e09e542dee6\" class=\"content-block single-paragraph-block alignwide has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\t<figure class=\"single-paragraph-icon\">\n\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/zendesk-sm.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t<\/figure>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\">2-way Integration! Trigger customisable surveys and see responses in Zendesk.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-orca\"><p>Follow-up improves when support teams have <a href=\"https:\/\/inmoment.com\/blog\/voice-of-the-customer-voc\/\">Voice of the Customer<\/a> data at their fingertips.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-71781c0811410848318b3ef02106453f\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Monitor &amp; improve the support experience with CSAT, CES &amp; NPS surveys.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Send customised surveys upon ticket closure. For example, include agent name in the survey question.<\/li>\n<li>Customisable triggers. You decide what groups get surveyed and when based on data in Zendesk.<\/li>\n<li>Ask for detailed feedback<\/li>\n<li>Personalise the survey thank you page by score.<\/li>\n<li>CSAT survey responses flow back into ticket records in Zendesk.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Email-CSAT-Survey-for-Support-Powered-By-1.svg\" width=\"422\" height=\"473\" title=\"Email CSAT Survey for Support &#8211; Powered By 1\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-908a0f47081dc9b4b4e779cefb9365f8\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"583\" height=\"530\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-102.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-102.png 583w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-102-300x273.png 300w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">See CSAT survey responses in Zendesk and take action<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>CSAT responses are visible on the Zendesk ticket record and in Wootric in real-time.<\/li>\n<li>Notifications and workflows make it easy to follow up with customers right away.<\/li>\n<li>Follow up with detractors to learn more, or invite happy customers to your referral program.<\/li>\n<li>Win back at-risk customers before it is too late.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-31b8f328d7cb20f877cb2b7c28830371\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Understand how to improve the support experience.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Identify opportunities by agent or any business driver.<\/li>\n<li>Surface themes and sentiment from customer comments using machine learning.<\/li>\n<li>Customisable dashboard and reporting so you can get the answers you need.<\/li>\n<li>See scores, feedback, themes, sentiment, and trends in real-time.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"548\" height=\"481\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-100.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-100.png 548w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-100-300x263.png 300w\" sizes=\"auto, (max-width: 548px) 100vw, 548px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-f11284c27f1398c56a1c225c4c1a7de0\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-6.svg\" width=\"837\" height=\"468\" title=\"NPS trends dashboard\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Analyse all of your customer support metrics<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li><a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/net-promoter-score\/\">Net Promoter<\/a>, <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/customer-satisfaction\/\">CSAT<\/a>, and <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/customer-effort-score\/\">Customer Effort Score<\/a> dashboards.<\/li>\n<li>Never miss a trend \u2013 automatically receive a continuous pulse of customer sentiment.<\/li>\n<li>View your rolling average metrics over time. Segment by region, account or agent.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":0,"parent":10570,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-53318","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/53318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/comments?post=53318"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/53318\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/10570"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=53318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}