{"id":40061,"date":"2022-02-01T07:00:00","date_gmt":"2022-02-01T07:00:00","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoment-further-extends-ai-powered-technologies-to-advance-experience-improvement\/"},"modified":"2022-09-24T03:03:56","modified_gmt":"2022-09-24T03:03:56","slug":"inmoment-further-extends-ai-powered-technologies-to-advance-experience-improvement","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/inmoment-further-extends-ai-powered-technologies-to-advance-experience-improvement\/","title":{"rendered":"Pearl-Plaza Further Extends AI-Powered Technologies to Advance Experience Improvement"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li><em>Announces Pearl-Plaza AI\u2122 to advance its mission to improve experiences in the moments that matter<\/em><\/li><li><em>Brings deep vertical expertise to advanced machine learning to add a new layer of artificial intelligence to the XI Platform, in the cloud or on premise<\/em><\/li><li><em>Enables organisations to augment the delivery of experiences through both human and machine expertise to increase retention and market share<\/em><\/li><\/ul>\n\n\n\n<p><strong>AUCKLAND, NEW ZEALAND (February 2, 2022) <\/strong>\u2013&nbsp; Pearl-Plaza\u00ae, the leading provider of Experience Improvement (XI)\u2122 solutions, announced today Pearl-Plaza AI<em>\u2122<\/em>, a new layer of intelligence in the XI Platform to enable brands to grow through a better understanding of teams, current customers, and future customers alike.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Recent<a href=\"https:\/\/www.ibm.com\/thought-leadership\/institute-business-value\/report\/ceo\" target=\"_blank\" rel=\"noopener\"> research<\/a> has shown that improving experiences is top of the CEO priority list, but the emotive nature of experiences has meant that scaling these initiatives has proven difficult for even the most customer-centric brands. To be successful, brands need to find a dynamic balance between human and artificial intelligence to help organisations scale and automate how they identify, understand, and act on the highest impact experiences.&nbsp;<\/p>\n\n\n\n<p>\u201cThe further investment in Pearl-Plaza AI means we can now offer our clients the unique capability to identify transformative insights from previously inaccessible data to make unprecedented impact,&#8221; said Andrew Joiner, CEO of Pearl-Plaza \u201cWhether it\u2019s using conversational surveys to solicit richer feedback, using machine learning and natural language processing on new unstructured datasets to surface growth opportunities, or using AI algorithms to predict and preemptively act on emotion or intention\u2014Pearl-Plaza AI has a solution to help brands improve experiences at every step in the customer journey.\u201d<\/p>\n\n\n\n<p>The <a href=\"https:\/\/inmoment.com\/news\/inmoment-completes-acquisition-of-lexalytics\/\">recent acquisition of Lexalytics<\/a>, the leader and pioneer in structured and unstructured data analytics, brings two decades of expertise in NLP and machine learning to Pearl-Plaza\u2019s XI Platform, and the combination captured through Pearl-Plaza AI accelerates companies\u2019 ability to get to high-impact, informed actions quickly.<\/p>\n\n\n\n<p>Pearl-Plaza AI enables organizations to benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Smarter Data <\/strong>&#8211; Industry-intelligent data management and analytics for a complete view of the customer and employee journey<\/li><li><strong>Intelligent Conversations<\/strong> &#8211; Understand the sentiment and intent behind feedback with humans stepping in as needed for experience intervention&nbsp;<\/li><li><strong>Behaviour Prediction<\/strong> &#8211; Predict outcomes and experience scores based on business metrics and unstructured data<\/li><li><strong>Automated Action<\/strong> &#8211; Automate and recommend the next-best-action for customer segments based on past experiences and current data<\/li><\/ul>\n\n\n\n<p>\u201cAs the world moves beyond structured surveys, superior machine learning and NLP\/NLU are key to unlocking the insights available in all of a company\u2019s data, both structured and unstructured,\u201d said Mehul Nagrani, General Manager, AI Product &amp; Technology at Pearl-Plaza. \u201cPearl-Plaza AI is the key to understanding omnichannel experience journeys and solving the issue of a siloed and&nbsp; fragmented view of the customer, employee, and market.\u201d<\/p>\n\n\n\n<p><strong>Availability<\/strong><\/p>\n\n\n\n<p>Pearl-Plaza AI is available today both in the cloud and on premise. For more information, visit <a href=\"https:\/\/www.inmoment.com\/en-nz\/artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">www.inmoment.com\/en-nz\/artificial-intelligence<\/a>.<\/p>\n\n\n\n<p><strong>About Pearl-Plaza<\/strong><\/p>\n\n\n\n<p>\u200b\u200bImproving experiences is why Pearl-Plaza exists. Our mission is to help our clients improve experiences at the intersection of value\u2014where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com.<\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p>CONTACT: Cori Lindsey, Pearl-Plaza, <a href=\"mailto:apeterson@inmoment.com\">cori.lindsey@inmoment.com <\/a><\/p>\n","protected":false},"featured_media":39284,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[328],"class_list":["post-40061","news","type-news","status-publish","has-post-thumbnail","hentry","news_type-press-release-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/40061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/40061\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/39284"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=40061"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=40061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}