{"id":36267,"date":"2021-11-03T14:55:44","date_gmt":"2021-11-03T14:55:44","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=36267"},"modified":"2023-03-28T17:41:07","modified_gmt":"2023-03-28T17:41:07","slug":"build-customer-centric-b2b-experiences","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/build-customer-centric-b2b-experiences\/","title":{"rendered":"How To Build Customer-Centric B2B Experiences"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Creating a customer-centric culture forms the foundation for delivering and improving B2B experiences.\u00a0 <\/h4>\n\n\n\n<p>It\u2019s clear that B2B companies have a lot to gain from investing in customer experience: be it increasing competitive advantage, strengthening customer retention, winning new clients, and beyond. But how can B2B businesses design their CX programmes to be successful in their unique environment?<\/p>\n\n\n\n<p>We\u2019ve uncovered eight key steps towards achieving a more customer-centric culture\u2014and how you can adapt your organisation&#8217;s mindset to achieve better, stronger business relationships and increase satisfaction.&nbsp;<\/p>\n\n\n\n<p>Download our free guide to learn more!<\/p>\n\n\n\n<p>Learn more about the XI Platform by <a href=\"https:\/\/inmoment.com\/en-gb\/xi-platform\/\" data-type=\"URL\" data-id=\"https:\/\/inmoment.com\/en-gb\/xi-platform\/\">clicking here!<\/a><\/p>\n","protected":false},"featured_media":33917,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[330],"resource-type":[655],"class_list":["post-36267","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-b2b-en-gb","resource-type-guide-en-au-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/36267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/36267\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/33917"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=36267"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=36267"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=36267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}