{"id":23292,"date":"2022-11-18T08:57:00","date_gmt":"2022-11-18T08:57:00","guid":{"rendered":"https:\/\/inmoment.com\/resource\/inmoment-in-the-cx-marketplace\/"},"modified":"2022-11-24T08:17:15","modified_gmt":"2022-11-24T08:17:15","slug":"inmoment-in-the-cx-marketplace","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/inmoment-in-the-cx-marketplace\/","title":{"rendered":"Pearl-Plaza in the CX Marketplace"},"content":{"rendered":"\n<p>Just as an experience programme is much more than a single metric, the customer experience (CX) marketplace cannot be characterized by a single report or score. <\/p>\n\n\n\n<p>When considering a CX or EX vendor, programme owners should look to those with a broad range of capabilities, third party validation from services and technology analysts, and solid growth and customer retention metrics. <\/p>\n\n\n\n<p>Today\u2019s brands need best-of-breed offerings in CX technology and research services. Pearl-Plaza is named as a leading company in CX technology in:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Forrester CX and EX Waves<\/li><li>Gartner VoC Magic Quadrant<\/li><li>The Research and Data Analyst Top 50<\/li><\/ul>\n\n\n\n<p>To read more about these reports and Pearl-Plaza&#8217;s stance in the marketplace, download the full paper below!<\/p>\n","protected":false},"featured_media":17744,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[420],"class_list":["post-23292","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-general-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/23292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/23292\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/17744"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=23292"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=23292"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=23292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}