{"id":52772,"date":"2023-01-05T21:07:53","date_gmt":"2023-01-05T21:07:53","guid":{"rendered":"https:\/\/inmoment.com\/analyze\/"},"modified":"2023-03-28T20:47:00","modified_gmt":"2023-03-28T20:47:00","slug":"analyse-2","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/analyse-2\/","title":{"rendered":"Analyse"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull background-orca overflow-hidden\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<style>\n@media screen and (min-width: 600px) {\n\n.global-hero-container.hero-size-medium.hero-text-alignment-left h1 {\n    font-size: 3.2rem;\n    margin-bottom: 20px;\n    padding-left: 0;\n    padding-right: 40px;\n}\n\n}\n<\/style>\n<\/div><\/div>\n\n\n\n<h3 class=\"has-text-align-center u-pt-60 wp-block-heading\"><\/h3>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">Having the right data\u2014and being able to make sense of it\u2014can both cut costs and create opportunities to increase revenue. XI provides the perfect balance of artificial intelligence, machine learning, and self-serve analytical tools to empower your people to dig into specific areas of interest in all of your experience data (not just survey responses) and analyse them.<\/h3>\n\n\n\n<style> .text-analytics-block { display: flex; justify-content: center; } .text-analytics-block .ta-card { border-top: 2px solid #D6E3FC; padding: 30px 39px; width: 250px; text-align: center; } .text-analytics-block .ta-card:first-child { padding-right: 39px; padding-left: 0; } .text-analytics-block .ta-card:last-child { padding-right: 0; padding-left: 39px; } .text-analytics-block .ta-card .circle { height: 20px; width: 20px; border-radius: 50%; background: #fff; border: 2px solid #D6E3FC; position: absolute; transform: translate(-10px, -41px); } @media (max-width: 1050px) { .text-analytics-block { flex-direction: column; align-items: center; } .text-analytics-block .ta-card { border-top: none; border-left: 2px solid #D6E3FC; } .text-analytics-block .ta-card:first-child { padding-right: inherit; padding-left: inherit; padding-top: 20px; } .text-analytics-block .ta-card:last-child { padding-right: inherit; padding-left: inherit; padding-bottom: 0; } .text-analytics-block .ta-card .circle { transform: translate(-135px, 20px); } } <\/style>\n\n<div class=\"text-analytics-block u-pt-120 u-pb-20 u-plr-20\">\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Explore structured and unstructured data in one place<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Tune text analytics to increase accuracy and actionability<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Easily find answers to your most pressing questions<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Predict what your customer intends to do next, and preempt it<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Detect anomalies in your data to future-proof your program<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Engage the business with role-relevant data and insights<\/h4>\n  <\/div>\n<\/div>\n\n\n\n<div class=\"alignfull background-albatross\" style=\"text-align: center; padding-bottom: 80px;\">\n<a href=\"https:\/\/inmoment.com\/demo\/\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t<span>Get Started<\/span>\n<\/a>\n<\/div>\n\n\n<section id=\"block-05825be2b94110239f2f41ffe20e4bed\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-pb-30 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-guppy\">Data Exploration<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Create Actionable Customer Segments<\/h2>\n\t\t\t\t\n\t\t\t\t<p>XI automatically combs through each and every experience to detect industry and business-specific tags, emotion, and intent to create actionable customer segments based on demographic and behavioural data.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" cta button\" href=\"https:\/\/inmoment.com\/data-exploration\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-02.svg\" width=\"600\" height=\"600\" title=\"analyze-image-02\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-ed6d92a288391f25304face2c5e1f1d1\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-pt-30 u-pb-0 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-03-v2.svg\" width=\"600\" height=\"600\" title=\"analyze-image-03-v2\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-guppy\">Industry-leading Text Analysis<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Years of Industry Expertise Out-of-the-Box<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Pre-built industry configurations for out-of-the-box improvements in text analytics accuracy, topic detection, categorisation, and more. Our models are constantly evolving, so as your industry changes, your model changes with it!<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" cta button\" href=\"https:\/\/inmoment.com\/text-analytics\/\"><span>Explore Text Analytics<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-b4695352470fae07998dfe8446b3344c\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-pb-80 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-guppy\">Self-serve Tag Management<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Enjoy Complete Control Over Text Analytics<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Dynamically create your own text analytics tags to measure and monitor emerging trends and brand-specific topics on an ad-hoc basis so you don\u2019t miss a beat.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" cta button\" href=\"https:\/\/inmoment.com\/text-analytics\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-04.svg\" width=\"600\" height=\"600\" title=\"analyze-image-04\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-0e48c2ce494cf3d9e00a4715c4ab2dd6\" class=\"content-block single-paragraph-block alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-guppy\">Intent Prediction<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading \">Preempt the Customer\u2019s Next Move<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content \"><p>Unlike traditional analysis that extracts basic sentiment, objects, and categories, our supercharged analysis goes one step further. XI reveals not just what the customer did, but what they intend to do next so you can stay a step ahead at all times.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"600\" height=\"600\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-05-v2.svg\" alt=\"\" class=\"wp-image-52705\"\/><\/figure><\/div>\n\n<section id=\"block-f093b0b59452a389986a43689b259842\" class=\"content-block pull-quote-block alignfull long-quote-layout alignwide u-pb-50 has-background color-as-background background-albatross\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-11\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-barracuda color-albatross\">\n\t\t\t\t\t\t<p><strong class=\"background-kelp color-albatross\">The Pearl-Plaza platform allows our Support team to segment feedback by agent and other relevant business drivers to uncover insights that help us optimize our support experience, and it can also reveal bottlenecks that are best addressed by improving product features or design.\u201d<\/strong><\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution color-orca\">Customer Insights Manager, Glassdoor<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n\n<div class=\"alignfull background-albatross\" style=\"text-align: center; padding-bottom: 80px;\">\n<a href=\"https:\/\/inmoment.com\/customer-stories\/glassdoor\/\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t<span>Read Case Study<\/span>\n<\/a>\n<\/div>\n\n\n<section id=\"block-e0cd7f047e5f6a808d695369d952325f\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-pb-30 has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-guppy\">Emotion Analysis<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Empathise With Customers at a Deeper Level<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Positive, neutral, and negative sentiment analysis just won\u2019t cut it for those who want to build lasting customer relationships. Detect which emotion is related to the experience\u2014from anger and fear, to joy and trust\u2014and you can respond and connect with empathy.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-06.svg\" width=\"600\" height=\"600\" title=\"analyze-image-06\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-f13ec0098347c57455cbcc1893e1f7ba\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-pt-30 u-pb-0 has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-07.svg\" width=\"600\" height=\"600\" title=\"analyze-image-07\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-guppy\">Impact Scores<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Prioritise Actions That Have the Biggest Impact<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Determine the relative importance of specific experience factors in predicting programme and business outcomes. Go beyond traditional driver analysis and simulate the effect that a CX initiative could have on your goals and objectives.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-e630c3380d5509bf7a9df1e7355d3d7c\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-pb-80 has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-guppy\">Anomaly Detection<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Never Miss a Trend or Potential Issue<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Proactively monitor feedback and get notified of trending topics and spikes in your scores\u2014negative or positive\u2014and see the impact of that topic on your main metric. Then prioritize actions accordingly to get on the right track.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/analyze-image-08.svg\" width=\"600\" height=\"600\" title=\"analyze-image-08\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"block-6d8747aab2c61b0272d2c96d1d6e3bf1\" class=\"post-cards-block alignfull alignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading color-orca\">What\u2019s New from Pearl-Plaza<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-ai-journey-insights-see-the-whole-customer-journey-come-to-life\/\">On Demand Webinar &#8211; AI Journey Insights \u2013 See the Whole Customer Journey Come to Life!<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_Pearl-Plaza-Part-2_AI-Journey-Insights-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-ai-journey-insights-see-the-whole-customer-journey-come-to-life\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-what-role-is-conversational-intelligence-playing-in-your-cx-strategy\/\">On Demand Webinar &#8211; What Role is Conversational Intelligence Playing in Your CX Strategy?<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-what-role-is-conversational-intelligence-playing-in-your-cx-strategy\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-reimagine-your-cx-programme-unlock-growth-through-strategic-evolution\/\">On Demand Webinar &#8211; 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