{"id":37369,"date":"2021-06-22T17:26:28","date_gmt":"2021-06-22T17:26:28","guid":{"rendered":"https:\/\/inmoment.com\/csat-customer-satisfaction-survey\/"},"modified":"2021-12-03T12:39:35","modified_gmt":"2021-12-03T12:39:35","slug":"csat-customer-satisfaction-survey","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/csat-customer-satisfaction-survey\/","title":{"rendered":"CSAT Survey"},"content":{"rendered":"<section id=\"block-60c9143e0b1f5\" class=\"content-block single-paragraph-block alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\"> CSAT or PSAT microsurveys designed for high response rate.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-orca\"><p>Hear from more customers when you use a modern, single-question survey. Get the score and rich qualitative feedback inside your app or website, via email, SMS, or Intercom chat. Trigger surveys at touchpoints based on events such as case closure, feature use, and more.<\/p>\n<p><a class=\"button background-tsunami\" href=\"https:\/\/inmoment.com\/survey-software-for-customer-experience\/#thesurveys\"><span>See the Surveys<\/span><\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"336\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CSAT-survey-1024x336.png\" alt=\"\" class=\"wp-image-26988\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CSAT-survey-1024x336.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CSAT-survey-300x99.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CSAT-survey-768x252.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CSAT-survey.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<section id=\"block-60c919d6c0139\" class=\"content-block fifty-fifty-block fifty-media-text alignwide u-pt-100 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"777\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CSAT.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CSAT.png 1440w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CSAT-300x162.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CSAT-1024x553.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CSAT-768x414.png 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Instant analytics.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>View your rolling average metric, score distribution, and response counts over time.<\/li>\n<li>Never miss a trend \u2013 automatically receive a continuous pulse of customer sentiment.<\/li>\n<li>Trigger a survey after support case closure.<\/li>\n<li>Survey a sample of your customers every day in your app. Or, target customers using multiple parameters you define based on events and customer data.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<style>\n  .midpage-cta {\n    display: flex; \n    align-items: center; \n    justify-content: center; \n    padding: 30px 0;\n    flex-wrap: wrap;\n  }\n  \n  .paragraph {\n    margin-right: 10px;\n  }\n  \n  .button {\n    margin-left: 10px;\n  }\n  \n  @media (max-width: 430px) {\n    .button {\n      margin: 0;\n    }\n    \n    .paragraph {\n      margin: 0 0 10px;\n    }\n    \n    .midpage-cta {\n      flex-direction: column;\n    }\n  }\n<\/style>\n\n<div class=\"midpage-cta alignfull background-great-white\">\n  <div class=\"paragraph\">\n  <\/div>\n  <div>\n    <a href=\"https:\/\/app.wootric.com\/sign_up?plan=trial_auto\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t    <span>Get a Free 30-day Trial<\/span>\n    <\/a>\n  <\/div>\n<\/div>\n\n\n<section id=\"block-60c91a9ac013a\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Diagnose metrics by your business drivers<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Create custom filters to suit your business model and goals. See how satisfaction varies by account, product version, or any user property you define.<\/p>\n<p>Examples:<\/p>\n<ul>\n<li>Support Teams: Diagnose satisfaction by agent<\/li>\n<li>Websites &amp; E-commerce: Understand sentiment by geography, platform, or purchase size.<\/li>\n<li>Product Teams: Get immediate feedback on product changes or feature use, understand how to accelerate adoption.<\/li>\n<li>SaaS: Monitor customer health and retain more customers.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-7.svg\" width=\"495\" height=\"660\" title=\"image 7\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-60c91b5fc013b\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-8.svg\" width=\"646\" height=\"474\" title=\"image 8\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Closed-loop feedback management<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Reach out to customers or forward feedback from the dashboard.<\/li>\n<li>Or, use native 2-way integrations with Salesforce, Zendesk, and more to trigger responses in systems your support team uses every day.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-60c91bc1c013c\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Identify feedback themes<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\nCreate unlimited custom tags. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1093\" height=\"988\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass.png 1093w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass-300x271.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass-1024x926.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass-768x694.png 768w\" sizes=\"auto, (max-width: 1093px) 100vw, 1093px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-60c92aa56f974\" class=\"content-block big-screenshot-block big-screenshot-block-top alignfull u-mt-80 has-background color-as-background background-great-white\" style=\"\">\t\t<style scoped>\n\t\t\t#block-60c92aa56f974 {\n\t\t\t\tmargin-top: 0px;\n\t\t\t}\n\n\t\t\t@media (max-width: 1200px) {\n\t\t\t\t#block-60c92aa56f974 {\n\t\t\t\t\tmargin-top: 0px;\n\t\t\t\t}\n\t\t\t}\n\t\t<\/style>\n\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"big-screenshot-block-image\">\n\t\t\t\t\t<img decoding=\"async\" width=\"2592\" height=\"1042\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage.png 2592w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage-300x121.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage-1024x412.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage-768x309.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage-1536x617.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage-2048x823.png 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CSAT-Survey-Multilanguage-1920x772.png 1920w\" sizes=\"auto, (max-width: 2592px) 100vw, 2592px\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"big-screenshot-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"big-screenshot-block-heading color-dory\">Multi-Channel. Multi-Language. Global.<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"big-screenshot-block-content color-orca\">As global as your customers. Easily customize surveys in multiple languages. Protect against survey fatigue. Use across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.\r\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n<section id=\"block-60c91c10c013d\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-12.svg\" width=\"547\" height=\"547\" title=\"image 12\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Activate brand advocates in the moment<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\nDid someone just give you a nice score? Use an optional final screen to ask your happy customers to write a review. Or, invite them to join a referral program.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-60c8e6b91b012\" class=\"content-block icon-title-list-block alignfull u-pb-0 has-background color-as-background background-great-white\" style=\"\">\n\t\t<div class=\"container icon-hero-content\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"h3 color-dory\">\n\n\t\t\t\t\tTake Action with Integrations\n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<p class=\"color-orca\">Enrich your CRM data with metrics and feedback for better customer intelligence. Trigger surveys based on events, or other customer attributes. Use workflows to close the loop with customers.<\/p>\n\n\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"icons container grid\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/hubspot4.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/salesforce-int.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/slack5.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/intercom8.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/zendesk-int.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/segment7.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/zapier4.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/totango7.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .grid -->\n\t\t\n\t<\/section> <!-- .section -->\n\n\n\n\n<div class=\"alignfull background-great-white\" style=\"text-align: center; padding-bottom: 120px;\">\n<a href=\"http:\/\/help.wootric.com\/en\/articles\/5357337-all-supported-integrations-for-inmoment-microsurveys\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t<span>Discover All Integrations<\/span>\n<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get a Free 30-day Trial Discover All Integrations<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37369","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/37369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/comments?post=37369"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/37369\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=37369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}