{"id":10612,"date":"2020-08-13T21:14:29","date_gmt":"2020-08-13T21:14:29","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/insurance\/"},"modified":"2021-12-03T13:16:51","modified_gmt":"2021-12-03T13:16:51","slug":"insurance","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/insurance\/","title":{"rendered":"Insurance Customer Experience"},"content":{"rendered":"\n<div style=\"padding-top:55px;\"><\/div>\n\n\n<section id=\"block-5f517c59e8354\" class=\"content-block fifty-fifty-block fifty-media-textalignwide\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1240\" height=\"952\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Insurance-Header.jpg\" class=\"fifty-image\" alt=\"Insurance\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Insurance-Header.jpg 1240w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Insurance-Header-300x230.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Insurance-Header-1024x786.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Insurance-Header-768x590.jpg 768w\" sizes=\"auto, (max-width: 1240px) 100vw, 1240px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding \">\n\n\t\t\t\t\n\t\n\t\t\t\t\n\t\t\t\t<h3>Build Market Resilience and Client Trust<\/h3>\n<p>With climate changing and natural disasters occuring, changes in healthcare needs, and the unemployment disruption, the driving behaviour has created a unique and challenging environment for both insurers and policyholders alike. These changes are compelling insurers to redefine their business models to ensure they are building relationships built on good will, compassion, and trust.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-5f63f9521a121\" class=\"content-block single-paragraph-block alignfull no-background\" style=\"\">\n\t\t<div class=\"grid  grid-start \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md background-color-dory\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Improving the Moments that Matter with Pearl-Plaza<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-albatross\"><p>We understand that connecting with policyholders on a personal and emotional level is more important than ever before. Using our technology and services you can build the connections and understanding that leads to making each moment that matters meet and exceed the needs and expectations of both policyholders and the business.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><section id=\"block-5f517eb8e8356\" class=\"content-block accordion-block  alignfull no-background\" style=\"\">\t<div class=\"display-flex no-image\">\n\t\t\t\t\t<div class=\"image-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"accordion-content-wrap \">\n\t\t\t<div class=\"accordion-fixed-content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion\" aria-label=\"Accordion Content Block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"101\" height=\"101\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Make-Your-Customers\u2019-Online-Experience-Seamless.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Make Your Customers\u2019 Online Experience Seamless\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-1\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Make Your Customers\u2019 Online Experience Seamless<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-70893\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-1\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Insurance companies can guarantee successful digital experiences for their policyholders by ensuring that each touchpoint along the journey goes off without a hitch. We enable providers to learn in real time what customers love and what might need to be adjusted. Dashboards enable insurance brokers and agents to see not just what customers are saying, but also how they\u2019re feeling.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"101\" height=\"101\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Leverage-Employee-Agent-Broker-Perspectives-1.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Leverage Employee, Agent, &amp; Broker Perspectives\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-2\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Leverage Employee, Agent, &amp; Broker Perspectives<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-27068\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-2\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Insurance agents and employees are a great source of intelligence and perspective. Insurance providers can leverage employee listening to achieve a frontline, on-the-ground perspective of agents\u2019 and brokers\u2019 interactions with each other and their customers. Collecting intelligence from all of these groups grants insurance companies a holistic perspective of each and every type of experience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"101\" height=\"101\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Build-Trust-Through-Personal-Immediate-Responses.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Build Trust Through Personal, Immediate Responses\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-3\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Build Trust Through Personal, Immediate Responses<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-76885\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-3\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Our case management enables employees, brokers, and agents to immediately receive and effectively manage every client concern or issue. This, in turn, helps agents build long-term relationships and the trust that they are immediately listening and responding to their personal needs. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"101\" height=\"101\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Identify-Key-Improvement-Opportunities.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Identify Key Improvement Opportunities\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-4\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Identify Key Improvement Opportunities<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-87888\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-4\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">We infuse decades of expertise into every piece of advice we give to our insurance clients. Our experts help insurance companies, brokers and partner agents identify the moments that matter and improvement opportunities at every step of the client journey&#8211;from coverage initiation to claim filing.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><!-- .accordion-content-wrap -->\n\t<\/div><!-- .container.display-flex -->\n<\/section><!-- .accordion-block -->\n<\/div><\/div>\n\n\n<section id=\"block-5f51919ae8371\" class=\"content-block pull-quote-block alignfull long-quote-layout alignfull has-background color-as-background background-orca\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-11\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-albatross color-albatross\">\n\t\t\t\t\t\t<p style=\"text-align: center;line-height:1.9;font-size:30px;\"><strong class=\"background-kelp color-albatross\">For the first time in 10 years, our market share has increased over a full year and we added 15,100 new customers. At the same time, customer advocacy has improved, with record levels in our Service NPS across Medibank and ahm.\u201d<\/strong><\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution color-albatross\"> Medibank\u2019s CEO, 2019 Annual Report<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n\n\n<section id=\"block-5f603f3445d89\" class=\"content-block single-paragraph-block alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading \">We&#039;ve Got You Covered<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content \"><p>Pearl-Plaza understands the importance of being properly certified to work within an industry as complex and regulated as insurance. We have all of the certifications necessary to help you deliver real business outcomes.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-5f524dbc4ebd1\" class=\"content-block icon-horizontal-scroll-block alignfull current- no-background\" style=\"\">\n\t\n\t\n\t\t<div class=\"icon-horizontal-carousel\" data-carousel='carousel-83'>\n\n\t\t\n\t\t\t<section id=\"feature-1\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/ISO27001.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/ISO27001.png 180w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/ISO27001-150x150.png 150w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap inline-block \">\n\t\t\t\t\t\t\t<h3 class=\"slide-title  \">Information Security Management System Certified<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-2\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"202\" height=\"188\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Gramm-Leach-Bliley-Act-Compliant.jpg\" class=\"large\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap inline-block \">\n\t\t\t\t\t\t\t<h3 class=\"slide-title  \">Gramm-Leach-Bliley Act Compliant<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-3\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"286\" height=\"142\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/logo_hipaa@2x.png\" class=\"large\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap inline-block \">\n\t\t\t\t\t\t\t<h3 class=\"slide-title  \"> HIPAA Certified<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-4\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"186\" height=\"188\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/AICPA-SOC-2.png\" class=\"large\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap inline-block \">\n\t\t\t\t\t\t\t<h3 class=\"slide-title  \">AICPA SOC Compliant<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t<\/div><!-- .icon-horizontal-carousel -->\n\t\t<div class=\"slick-dots-wrap\" data-dots='dots-83'><\/div>\n\n\t\t\n<\/section><!-- .icon-horizontal-scroll-block -->\n\n\n<section id=\"block-5f524f734ebd7\" class=\"content-block client-logo-bar-block default alignfull has-background color-as-background background-great-white\" style=\"\">\n\t<div class=\"logo-bar-wrapper\">\n\n\t\t<div class=\"default-bar bar-grid grid grid-nogutter background-great-white\">\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-3349206525\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Petplan-logo-131.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Petplan<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-2932936755\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Medibank_logo-137.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Medibank<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-1202894086\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Aegon_Logo-06.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Aegon<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-2609559208\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/VKB_Logo-74.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">VKB<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t<!-- end foreach $clientlogos -->\n\t\t<\/div><!-- .bar grid -->\n\n\t\t\t\t\t<div class=\"see-more-link\">\n\t\t\t\t<a href=\"https:\/\/inmoment.com\/en-gb\/cx-improvement\/\" class=\"button ghost  ghost-tsunami \"><span>See More Customer Stories<\/span><\/a>\n\t\t\t<\/div><!-- .see-more-link -->\n\t\t\n\t\t<!-- First Modal - Content Modal -->\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-3349206525\" id=\"content-modal-3349206525\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Petplan-logo-131.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cWe are constantly working to improve our operations and service. The Pearl-Plaza experience management technologies are helping us to pinpoint opportunities where we can react quickly to improve our performance to increase new customer acquisitions and maintain policy renewals.\u201d<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">Petplan<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-2932936755\" id=\"content-modal-2932936755\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-tsunami  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Medibank-Client-Story-1.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-1202894086\" id=\"content-modal-1202894086\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-tsunami  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/CS-00768-02-Aegon-Case-Study-BE.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-2609559208\" id=\"content-modal-2609559208\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/VKB_Logo-74.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cThe goal behind the transformation plans is to get more closely aligned with the customer and understand the entire customer journey from the customer\u2019s perspective, feeling what they feel and thinking what they think. Only then are we able to implement the improvements necessary to better meet our customers\u2019 requirements.\u201d<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">Holger Dahl, Marketing Strategy Director, VKB<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-tsunami  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/CS-00797-01-Pearl-Plaza-VKB-Case-Study.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t<!-- end modal foreach -->\n\n\t<\/div><!-- .logo-bar-wrapper -->\n\t<!-- $client_logos -->\n<\/section><!-- .client-logo-bar-block -->\n\n\n<section id=\"block-5f518533e836e\" class=\"post-cards-block alignfullalignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Related Resources<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/the-top-4-cx-business-goals-for-financial-services-brands\/\">The Top 4 CX Business Goals for Financial Services Brands<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Top-CX-Business-Goals-for-Financial-Services-300x300.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"Top 4 CX Business Goals for Financial Services\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Top-CX-Business-Goals-for-Financial-Services-300x300.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Top-CX-Business-Goals-for-Financial-Services-150x150.jpg 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Top-CX-Business-Goals-for-Financial-Services-768x769.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Top-CX-Business-Goals-for-Financial-Services.jpg 1000w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/the-top-4-cx-business-goals-for-financial-services-brands\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/how-financial-services-can-thrive-after-covid-19\/\">How Financial Services Can Thrive After COVID-19<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img 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