{"id":10600,"date":"2020-08-13T21:15:35","date_gmt":"2020-08-13T21:15:35","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/travel-hospitality\/"},"modified":"2022-05-17T09:44:26","modified_gmt":"2022-05-17T09:44:26","slug":"guest-experience","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/guest-experience\/","title":{"rendered":"Travel &#038; Hospitality Guest Experience"},"content":{"rendered":"\n<div style=\"padding-top:55px;\"><\/div>\n\n\n<section id=\"block-5f517c59e8354\" class=\"content-block fifty-fifty-block fifty-media-text alignfull\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1240\" height=\"952\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Travel-and-Hospitality.jpg\" class=\"fifty-image\" alt=\"guest experiences\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Travel-and-Hospitality.jpg 1240w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Travel-and-Hospitality-300x230.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Travel-and-Hospitality-1024x786.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/Travel-and-Hospitality-768x590.jpg 768w\" sizes=\"auto, (max-width: 1240px) 100vw, 1240px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding \">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text \">Travel &amp; Hospitality Guest Experience<\/h2>\n\t\t\t\t\n\t\t\t\t<h3>Confidently Navigate Today\u2019s Travel and Hospitality Challenges<\/h3>\n<p>Everyone travels differently. Some focus on thrift and convenience while others seek luxury and relaxation. Therefore, it\u2019s already difficult to navigate the sea of ever-changing guest preferences and meet their needs. And as we continue to weather a global pandemic drastically impacting the travel industry, meeting evolving customer needs has never mattered more.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-5f52671f3e3db\" class=\"content-block single-paragraph-block alignfull no-background\" style=\"\">\n\t\t<div class=\"grid  grid-start \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md background-color-dory\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Keep Your Guests Coming Back with Pearl-Plaza<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-albatross\"><p>As travelers get back on the road and in the air, you want them to choose you. Our experience improvement approach helps you build the type of trust and confidence that elicits guest loyalty. We\u2019ll help you deliver the right experience at the right moments, ensuring guests choose you over the competition when they travel.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><section id=\"block-5f517eb8e8356\" class=\"content-block accordion-block  alignfull no-background\" style=\"\">\t<div class=\"display-flex no-image\">\n\t\t\t\t\t<div class=\"image-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"accordion-content-wrap \">\n\t\t\t<div class=\"accordion-fixed-content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion\" aria-label=\"Accordion Content Block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"95\" height=\"99\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Guest-Experience.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Make Your Guests\u2019 Experience More Meaningful \t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-1\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Make Your Guests\u2019 Experience More Meaningful <\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-6016\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-1\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Every guest values experiences differently. Brands can gain a holistic perspective of guest experiences by capturing multimedia feedback from online reviews, social media sites, websites, and in-person experiences. Our XI Platform can help you gather, consume, and quickly act upon feedback to drive consistent first-rate experiences and inform business decisions. This combined intelligence gives you an edge over the competition and a meaningfully improved and more personalised experience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"100\" height=\"100\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Employee-Feedback.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Provide Employee Feedback &amp; Coaching Opportunities\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-2\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Provide Employee Feedback &amp; Coaching Opportunities<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-99221\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-2\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Whether it\u2019s a ticketing agent at the airport or the concierge who hears firsthand guest desires, employees are a great source of intelligence. Travel brands can leverage employees to achieve a frontline, on-the-ground perspective of the experiences they provide for guests and the processes they rely on. Additionally, coupling this data with guest feedback enables brands to coach employees and make underlying business changes to enhance experiences for all.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"100\" height=\"100\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Case-Management.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Leverage Case Management to Improve Experiences and Processes\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-3\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Leverage Case Management to Improve Experiences and Processes<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-6647\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-3\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Our case management application makes addressing and resolving individual customer complaints a straightforward process. Hospitality brands can leverage our platform to immediately become aware of customer issues, sort it to the appropriate team, and set about creating a better experience, improving a process, or fixing a problem.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"100\" height=\"100\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Expert-Advice.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title \">Boost ROI Using Strategic Intelligence and Expert Advice\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-4\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Boost ROI Using Strategic Intelligence and Expert Advice<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-18991\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-4\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"\">Travel brands know their guests best, of course, but that doesn\u2019t mean that an experience improvement solution has to be fully DIY or fully managed. Our in-house team of experts distill decades of experience and expertise into advice to help you predict patterns, trends, and anomalies that lead to making strategic business decisions for better business ROI. Our team is available whenever or however you need them.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><!-- .accordion-content-wrap -->\n\t<\/div><!-- .container.display-flex -->\n<\/section><!-- .accordion-block -->\n<\/div><\/div>\n\n\n<section id=\"block-5f51919ae8371\" class=\"content-block pull-quote-block alignfull long-quote-layout alignfull has-background color-as-background background-orca\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-11\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-albatross color-albatross\">\n\t\t\t\t\t\t<p style=\"text-align: center; line-height: 1.9; font-size: 30px;\"><strong class=\"background-kelp color-albatross\">Choctaw Nation is already known for its culture of hospitality (&#8230;) We fully expect our partnership with Pearl-Plaza to meld this hospitality-driven culture with data-driven business discipline to create an even more effective organisation.\u201d <\/strong><\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution color-albatross\">Tommy Rhoads, Executive Director of Guest Experience and Operational Excellence, Choctaw Nation<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n\n\n<section id=\"block-5f518533e836e\" class=\"post-cards-block alignfullalignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Related Resources<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/inmoment-cx-trends-report-your-post-pandemic-playbook\/\">Pearl-Plaza CX Trends Report: Your Post-Pandemic Playbook<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook-300x199.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"Woman in an office looking at a tablet.\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook-300x199.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook-1024x681.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook-768x511.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook-1536x1021.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook-1624x1080.jpg 1624w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/post-pandemicplaybook.jpg 1731w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/inmoment-cx-trends-report-your-post-pandemic-playbook\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/your-digital-transformation-roadmap\/\">Your Digital Transformation Roadmap<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Digital-Transformation-Roadmap-300x300.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"Digital Transformation Roadmap\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Digital-Transformation-Roadmap-300x300.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Digital-Transformation-Roadmap-150x150.jpg 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Digital-Transformation-Roadmap-768x768.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Digital-Transformation-Roadmap.jpg 1000w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/your-digital-transformation-roadmap\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<button class=\"button ghost blue\">\n\t\t\t\t<a href=\"\/en-gb\/resources\" target=\"\">\n\t\t\t\t\t<span>Resources<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/button>\n\t\t\n\t<\/div> <!-- .container -->\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":29130,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10600","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/10600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/comments?post=10600"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/10600\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/29130"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=10600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}