{"id":27339,"date":"2021-07-02T04:33:00","date_gmt":"2021-07-02T04:33:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=27339"},"modified":"2022-09-29T00:20:29","modified_gmt":"2022-09-29T00:20:29","slug":"australian-insurer-uses-text-analytics-to-improve-experiences","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/australian-insurer-uses-text-analytics-to-improve-experiences\/","title":{"rendered":"Leading Australian Insurer Uses Text Analytics Technology to Improve Experiences"},"content":{"rendered":"\n<p>One of Australia\u2019s largest health insurers sees revolutionary business results by using NLP <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/text-analytics\/\">text analytics<\/a> to get to the bottom of avoidable call volumes once and for all. The result? Millions in cost savings and excellent customer experiences.<\/p>\n\n\n\n<p>Download this case study to learn how Pearl-Plaza&#8217;s text analytics capability helped this business reduce call centre costs.<\/p>\n","protected":false},"featured_media":27346,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[248,253],"resource-type":[214],"class_list":["post-27339","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-healthcare-en-au","industry-insurance-en-au","resource-type-case-study-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/27339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/27339\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/27346"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=27339"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=27339"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=27339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}