{"id":17398,"date":"2021-02-25T00:27:22","date_gmt":"2021-02-25T00:27:22","guid":{"rendered":"https:\/\/inmoment.com\/data-exploration\/"},"modified":"2023-11-10T14:46:14","modified_gmt":"2023-11-10T21:46:14","slug":"data-exploration","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-au\/data-exploration\/","title":{"rendered":"Data Exploration"},"content":{"rendered":"\n
<\/div>\n\n\n

\"\"<\/h3>\n

Having the right data\u2014and being able to make sense of it\u2014can both cut costs and create opportunities to increase revenue.<\/h3>\n\n\n
<\/div>\n\n\n\n\n
\t\t
\n\n\t\t\t\n\t\t\t\n\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t

It\u2019s literally impossible to quantify the value of what Data Exploration can do. Even a team of analysts working full time could not accomplish this feat.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n
\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t
<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n
\n
<\/div>\n<\/div>\n\n\n
\t
\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
Anomaly Detection & Alerting<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Always-On Analyst<\/h2>\n\t\t\t\t\n\t\t\t\t

The XI Platform constantly combs through your data to detect and alert on patterns, trends, and anomalies as they occur. Every alert provides an opportunity to replicate the good\u2014or troubleshoot the bad before it turns into a brand crisis.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

\n\n\t\t
\n\t\t\t\t <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t
DATA ANALYSIS<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Robust Unstructured Data Analysis<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Sift through mountains of experience data, such as web and voice feedback, social comments and reviews, and photos and videos to answer emerging questions and inform timely and relevant decisions.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

\t
\n\n\t\t
\n\t\t\t
\n\t\t\t\t <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
A\/B Testing<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Measure the Impact of Change<\/h2>\n\t\t\t\t\n\t\t\t\t

From product launches to new servicing motions, monitor new initiatives and compare time periods, regions, or specific locations so you know what\u2019s working\u2014and what needs to go back to the drawing board.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

\t
\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Rescuing Revenue at Risk<\/h2>\n\t\t\t\t\n\t\t\t\t

A financial services and investment company was alerted to high-net-worth individuals mentioning frustration with newly introduced hidden fees. Upon being alerted, the company was able to immediately revisit its fee policy and reach out to individual customers, saving millions in potential churn.<\/p>\n\n\t\t\t\t\t\t\t\t\tSee More Customer Stories<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

\n\n\t\t
\n\t\t\t\t\"\"\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
\t
\n\n\t\t
\n\t\t\t
\n\t\t\t\t <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
LINKAGE ANALYSIS<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Discover Relationships in Your Data<\/h2>\n\t\t\t\t\n\t\t\t\t

Proving a link between experience data and financial outcomes can be difficult\u2014but it\u2019s critical to understand. Whether it\u2019s acquisition, growth, retention, or reducing cost-to-serve you\u2019re after, our experts help connect the data and measure impact every step of the way.<\/p>\n\n\t\t\t\t\t\t\t\t\tLearn about Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

\n\t
\n\n\t\t\t\t\t\t\t

Experience Improvement with Pearl-Plaza<\/h2>\n\t\t\n\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tresource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t

\n\t\t\t\t\t\t\t

How Integrated CX Drives Utilities Forward<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\tContinue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tresource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t

\n\t\t\t\t\t\t\t

2025 Contact Centre Trends in Asia-Pacific<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\tContinue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tresource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t

\n\t\t\t\t\t\t\t

From Insights to Impact: Understanding \u201cCX Elasticity\u201d to Guide the Executive Agenda<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\tContinue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t