{"id":17378,"date":"2021-02-25T00:18:42","date_gmt":"2021-02-25T00:18:42","guid":{"rendered":"https:\/\/inmoment.com\/active-listening-studio\/"},"modified":"2021-07-29T08:34:15","modified_gmt":"2021-07-29T08:34:15","slug":"active-listening-studio","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-au\/active-listening-studio\/","title":{"rendered":"Active Listening Studio"},"content":{"rendered":"\n
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The Active Listening Studio\u2122 is a one-of-a-kind listening suite that gives you the control to gather feedback at every touchpoint.<\/h3>\n\n\n
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The Active Listening Studio allows customers to tell us what\u2019s most important to them, in the way they want, instead of bombarding them with questions and surveys only we care about.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n
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Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n
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DIY Survey Creation<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Take the Reins<\/h2>\n\t\t\t\t\n\t\t\t\t

Design, create, and deploy smart and effective full surveys and micro-surveys for your core program or ad-hoc research queries.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Engagement Engine<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Conversations, Not Interrogations<\/h2>\n\t\t\t\t\n\t\t\t\t

Pearl-Plaza’s patented, AI-powered Engagement Engine\u2122 encourages rich conversations by listening and responding to customers in real time, eliciting not only more, but more valuable responses.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Issue Resolution<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

From Surveying to Solving<\/h2>\n\t\t\t\t\n\t\t\t\t

Solve customer issues before they ever reach an agent. The Rapid Resolution Engine\u2122 directs customers to helpful information within the feedback experience, proactively reducing contact center volume and significantly improving the customer experience.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Eligibility Engine<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Avoid Over-Soliciting<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Dodge survey fatigue with our Eligibility Engine\u2122, which automatically monitors survey frequency and suppresses invitations for those who have already responded.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

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Social Monitoring<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Capture Every Customer Story<\/h2>\n\t\t\t\t\n\t\t\t\t

Pearl-Plaza helps you tap into popular online review and social sites and embeds these stories alongside additional experience data, ensuring you have the full spectrum of the customers\u2019 voice built into your business decisions.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Multimedia Feedback<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

How You Listen Matters<\/h2>\n\t\t\t\t\n\t\t\t\t

Hearing your customers’ stories and seeing facial expressions and body language adds a depth of understanding and emotion that supplements traditional text feedback and reviews.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

More Effective Listening<\/h2>\n\t\t\t\t\n\t\t\t\t

Using the Active Listening Studio to revamp its listening, a leading global retailer increased survey response rates by 37% and response length by 38%. This meant more and better customer-sourced guidance for every department across the organization.<\/p>\n\n\t\t\t\t\t\t\t\t\tSee More Customer Stories<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Customer Journey Mapping<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Predict and Plan for Emerging Customer Journeys<\/h2>\n\t\t\t\t\n\t\t\t\t

Customer journeys can change on a dime and the only guarantee is that today\u2019s journey looks nothing like yesterday\u2019s\u2014and tomorrow\u2019s will certainly be something new. Our journey mapping workshops help you predict and plan for these changes, so while your competitors are scrambling to adapt, you\u2019re prepared to meet the evolving needs of the market.<\/p>\n\n\t\t\t\t\t\t\t\t\tLearn about Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Experience Improvement with Pearl-Plaza<\/h2>\n\t\t\n\t\t
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How Integrated CX Drives Utilities Forward<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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2025 Contact Centre Trends in Asia-Pacific<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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From Insights to Impact: Understanding \u201cCX Elasticity\u201d to Guide the Executive Agenda<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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