{"id":48405,"date":"2021-06-10T15:33:23","date_gmt":"2021-06-10T15:33:23","guid":{"rendered":"https:\/\/inmoment.com\/customer-stories\/zoom\/"},"modified":"2022-09-19T16:46:01","modified_gmt":"2022-09-19T16:46:01","slug":"zoom","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-au\/customer-stories\/zoom\/","title":{"rendered":"Zoom"},"content":{"rendered":"\n<p>Zoom is the global video conferencing company that powers remote work, education, and personal connection. Zoom captures customer feedback inside their product experience using NPS microsurveys. With Pearl-Plaza&#8217;s native integration with Salesforce, customer sentiment is available to stakeholders in real-time. This enables Zoom to close the loop with customers, and strengthen relationships with enterprise accounts. Zoom easily segments customer feedback by business drivers in Pearl-Plaza&#8217;s intuitive analytics platform, providing insight the team can act on to improve customer experience.<\/p>\n\n\n\n<p>&#8220;Smartly segmented NPS data was a big win with Pearl-Plaza. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!&#8221; <br>&#8211; Head of Customer Success, Zoom<\/p>\n","protected":false},"featured_media":25209,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[34,580],"region":[43],"class_list":["post-48405","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b","industry-technology","region-north-america"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/48405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/48405\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/25209"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=48405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/categories?post=48405"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=48405"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/region?post=48405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}