{"id":36089,"date":"2022-05-26T05:32:09","date_gmt":"2022-05-26T05:32:09","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=36089"},"modified":"2024-03-11T19:16:22","modified_gmt":"2024-03-12T01:16:22","slug":"foxtel","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-au\/customer-stories\/foxtel\/","title":{"rendered":"Foxtel"},"content":{"rendered":"\n<p>With so many competitors in the subscription television space, it\u2019s crucial for the&nbsp;Foxtel&nbsp;brand to deliver excellent experiences to customers at every opportunity.<\/p>\n\n\n\n<p>But because&nbsp;Foxtel\u2019s technicians are independent contractors, seeing customer experiences as their own responsibility was a challenge\u2014and it became difficult for&nbsp;Foxtel&nbsp;to ensure great experiences were taking place at every home visit. That\u2019s why&nbsp;Foxtel&nbsp;partnered with Pearl-Plaza.<\/p>\n\n\n\n<p>Read the full case study to learn how&nbsp;Foxtel&nbsp;reframed their CX program to better understand their customer needs, increase employee performance, and drive deeper customer satisfaction.<\/p>\n","protected":false},"featured_media":44692,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[239],"region":[259],"class_list":["post-36089","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-telecom-en-au","region-apac-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/36089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/36089\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/44692"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=36089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/categories?post=36089"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=36089"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/region?post=36089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}