{"id":7095,"date":"2020-09-11T00:58:08","date_gmt":"2020-09-11T00:58:08","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/sky\/"},"modified":"2021-11-26T06:45:27","modified_gmt":"2021-11-26T06:45:27","slug":"sky","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/sky\/","title":{"rendered":"SKY"},"content":{"rendered":"\n<p>Sky ersetzte sein bestehendes Feedback-Programm durch ein modernes Closed-Loop-Feedback-Programm, um in Echtzeit auf Kundenfeedback zu reagieren.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Anrufzufriedenheit ist um 6,1 % gestiegen <\/li><li>NPS innerhalb von sechs Monaten um 6,4 Punkte gestiegen<\/li><li>Wahrgenommene Expertise der Kundenberater um 5,1 % gestiegen<\/li><\/ul>\n\n\n\n<p><em>&#8222;Dank der Branchen-Expertise und Customer Experience-Plattform von Pearl-Plaza haben wir eine Grundlage geschaffen, um Feedback-Daten in umsetzbare Handlungspl\u00e4ne zu \u00fcbersetzen, so dass wir unsere Effizienz und Effektivit\u00e4t dort verbessern k\u00f6nnen, wo es f\u00fcr unsere Kunden am wichtigsten ist. Dies f\u00fchrt zu einer neuen Arbeitsweise im Kundenservice.&#8220;<\/em><br>&#8211; Tina Bruder, Manager Customer Insight, SKY Deutschland<\/p>\n","protected":false},"featured_media":3881,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[124,131],"region":[125],"class_list":["post-7095","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b-de-de","industry-telecom-de-de","region-emea-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/7095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/7095\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/3881"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=7095"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=7095"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=7095"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=7095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}